cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know all about tools for creatives that work seamlessly with Dropbox, like Adobe? Well, check it out right here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

stuck syncing on mac

stuck syncing on mac

ruzowgraphics
Explorer | Level 3

I have Dropbox Plus - 2tb + extended version history, Unused space (1.82 TB)

 

My desktop is a Mac using Catalina 10.15.7, My laptop is new, using whatever is the latest operating system.

 

It has been stuck syncing for days — days!

 

I am having to either email myself files or put them on a drive to transfer from computer to computer. Please help!

 

Thank you.

 

 

5 Replies 5

Re: stuck syncing on mac

Jay
Dropboxer
Hi @ruzowgraphics, thanks for posting today!

Is this occurring for all files on your account, or just in specific folders?

When you hover over the Dropbox icon in the menu bar, does it show any data transfer?

Can you see files syncing in the queue here?

Keep me updated with any details!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: stuck syncing on mac

ruzowgraphics
Explorer | Level 3

Hi Jay

 

It is occurring on all new files.

 

It has said there are over 300 files syncing - it has been this way for days.

 

I am not seeing files syncing in the queue.

 

NR

Re: stuck syncing on mac

Jay
Dropboxer
Could you try the steps in this article to see if this helps fix the syncing?

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: stuck syncing on mac

ruzowgraphics
Explorer | Level 3

I tried that and my desktop is still showing 83 files that have now been syncing for days

Re: stuck syncing on mac

Jay
Dropboxer
Thanks for the update, I'd recommend contacting the support team for further assistance on this matter.

Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system!

Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

  • User avatar
    Jay Dropboxer
  • User avatar
    ruzowgraphics Explorer | Level 3
What do Dropbox user levels mean?
Need more support?