Sorry to hear that @jianwen. Can you restart this computer and let me know if you're still seeing this please?
If you do, would it be OK to reach out to your Dropbox associated email address?
you saw the screenshot in the last reply taken after i restarted the laptop.
my dropbox account email is [personal information removed for security purposes] thanks
Why You are using beta release? This is test version in fact. Such version can have some things for fix (generally). Jump to stable release, could fix the issue. Try at least...
As @Здравко mentioned, based on your last screenshot it appears that you are running a beta (or experimental) build of the Dropbox desktop application and since these builds are still in the testing process, you could experience some issues or an inconsistent experience.
As a first step to isolate the issue, I'd like you to install our latest stable version of the Dropbox desktop application.
To do this, you will first need to follow these steps to verify that you have opted out of "Include me in early releases" option in your settings on Dropbox.com. This will ensure that the application does not automatically update to the beta build after you install the latest stable build:
Then, use the following link to install the latest stable version of the Dropbox desktop application:
Once you install the stable build, it might take some time to re-index the files and sync any pending changes but things should return to normal.
Let me know the results!
PS: I removed your email address from your post for security reasons. If you'd like to reach out to our Support team through email you can do so from the following page:
Feel free to do so @jianwen!
If there's anything else we can assist with, do let us know; we're just a post away.
Have a lovely weekend!
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