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synchronization problem

synchronization problem

florent1
Explorer | Level 3

Hello everyone 

i have a problem with my dropbox 

it doesn't want to synchronize 

it is connected and not full 

can somebody help 

many thanks 

Flo

3 Replies 3

Re: synchronization problem

Hannah
Dropboxer
Hey @florent1, thanks for joining us on the Dropbox Community!

Would you mind giving a bit more info on the syncing issue? What isn't working as expected? 

And what is the sync status of the Dropbox app? You can see that by hovering your mouse over the Dropbox icon in your menu bar/system tray.

Do you see any error messages?

Keep me posted.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: synchronization problem

florent1
Explorer | Level 3

hello 

thanks for your reply 

on the dropbox icon I have the little wheel that shows that it is synchronizing but it does nothing 

i have tried to delete and reinstall dropbox 

Re: synchronization problem

Lori
Dropboxer

Hey @florent1, sorry to jump in here! 

What's the installed version that you have on your device? 

It'll look something like: xxx.3.xxx or xxx.4.xxx.

If I were you, I'd also have a look in this Help Center article. 

Let us know more. 


Lori
Community Moderator @ Dropbox
dropbox.com/support


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    Lori Dropboxer
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    florent1 Explorer | Level 3
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    Hannah Dropboxer
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