Attempting to use Dropbox web and editing Microsoft files. Dropbox support stated that there is currently an issue with Safari not allowing cookies to support editing Microsoft Office files (Word, Powerpoint, Excel) using a paid Microsoft Office 365 subscription, online. All has been well for over a year using this service and recently I can't edit these files online using a MAC OS and Safari. Safari is the built in web browser for MAC and Apple sets very high standards for security. Could Dropbox have this worng? Could it be that Apple makes updates to keep Safari more secure and Dropbox hasn't figured out what to do to get the service working again? It took over one month to finally get the information from Dropbox. Does anybody else share the same experience? No cleaning of cache or settings changes make this work. Dropbox said this is an issue Apple needs to fix. Interesting.
Hi @Shaun S.10, thanks for posting today!
I'm sorry to hear about this. As we've not received any other reports similar to this, it's possible that there might be some device-related issues which could be causing this on your machine.
Have you tried opening Safari in private browsing mode without any extensions running, clearing your cache and even resetting your browser entirely?
Let me know how it goes!
If that's the case, could you try replying to the support ticket letting them know this information so that they can investigate further?
We are also experiencing this issue when trying to edit MS Office files using the 'open in PowerPoint for Web' option in Dropbox - it just opens a new tab in Safari but fails to load PowerPoint online. It works fine in Chrome.
I've cleared cache, tried a private browsing window, etc. but nothing has resolved it.
Is this something the DropBox team are looking further into?
Hi @TomWinter, could you try using incognito/private browsing mode without any extensions running, and even resetting your browser entirely?
If the issue persists on one browser, then it might be best to contact the developer of the browser for further assistance.
Thanks Jay - I've tried those steps to no avail. And I've had some great support from DropBox team who are looking in to the issue. it does seem to be specifically Safari-related, so I'll be heading over to Apple Support soon.
One of yur support team suggested that it might be connected to a Flash plugin - however, as I have a new Mac it does not have any plugins, and I note that Flash is reaching 'End of Life' next month and yuo can no longer download it from Adobe. Does DropBox make use of Flash? Could this be a cause of the issue?
For more info on available support options, see this article.
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