I have lost the folder of mine on 18/9/2019 and the system stated that I am not able to restore the folder. Please assist me to restore my photos. "We were unable to fatch deleted files details. Anyone encountered this problem?
It would be best if you contacted Support directly so they can look into the matter for you.
Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users). If you have a Business account that includes chat and/or phone support, those options are available in your Admin console by clicking Help.
According to your screenshot, you've removed your access to a shared folder. When you do that, the files are removed from your account and cannot be recovered. In order to gain access to the folder again, you need to contact the owner of the folder and ask them to re-invite you to it.
The problem is , I haven't done that. And I have no idea of how I remove my access to the shared folder, why would I do it to the folder I treasure so much. Anyway I can talk to a representative and actually find out what happened to my account
It's possible the owner of the folder removed your access. The message will say that you removed your access even if it was the owner that removed you from the folder.
Regardless of how or who removed the access, only the owner of the folder can add you back to it. You need to contact them.
The thing is, I was the one who created the folder and I haven't changed the ownership over the years. Any possible way I can check with dropbox in order to clarify my situation and come up with possible solution. (I don't have an event link)
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