cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We want to hear from you. What do you use Dropbox for?
Close

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

unable to restore my folder

Explorer | Level 3

I have lost the folder of mine on 18/9/2019 and the system stated that I am not able to restore the folder. Please assist me to restore my photos. "We were unable to fatch deleted files details. Anyone encountered this problem?

7 Replies 7
Highlighted

Re: unable to restore my folder

Super User II
Super User II

It would be best if you contacted Support directly so they can look into the matter for you.

Open your ticket here: https://dropbox.com/support
Track your ticket here: https://dropbox.zendesk.com

Replies take approximately 1 - 3 business days with Plus, Professional and Business users getting priority (longer for Basic users). If you have a Business account that includes chat and/or phone support, those options are available in your Admin console by clicking Help.

Highlighted

Re: unable to restore my folder

Explorer | Level 3

I have tried opening a ticket but I am unable to. I can not retrieve the event link as there isn't one available. Is there a direct contact to a live chat? I have all my important photos in there. dbox.JPG

Highlighted

Re: unable to restore my folder

Super User II
Super User II

According to your screenshot, you've removed your access to a shared folder. When you do that, the files are removed from your account and cannot be recovered. In order to gain access to the folder again, you need to contact the owner of the folder and ask them to re-invite you to it.

Highlighted

Re: unable to restore my folder

Explorer | Level 3

The problem is , I haven't done that. And I have no idea of how I remove my access to the shared folder, why would I do it to the folder I treasure so much. Anyway I can talk to a representative and actually find out what happened to my account

Highlighted

Re: unable to restore my folder

Super User II
Super User II

It's possible the owner of the folder removed your access. The message will say that you removed your access even if it was the owner that removed you from the folder.

Regardless of how or who removed the access, only the owner of the folder can add you back to it. You need to contact them.

Highlighted

Re: unable to restore my folder

Explorer | Level 3

The thing is, I was the one who created the folder and I haven't changed the ownership over the years. Any possible way I can check with dropbox in order to clarify my situation and come up with possible solution. (I don't have an event link)

 

Re: unable to restore my folder

Super User II
Super User II

Yes, by opening a ticket as mentioned previously. Just don't select the option that requires an event link.

Polls
Do you know how to organize your files and folders?
<b>We have created a guide on folder best practice, so you can get organized now <a href="https://www.dropboxforum.com/t5/Business-Tips-tricks/Folder-structure-best-practice/m-p/428456#M39"><u>check it out here</u></a>.</b>

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Need more support?