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unlinked phones and lost so many pictures

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unlinked phones and lost so many pictures

Explorer | Level 3

I.am so disappointed with this app. I have lost all my pictures of my family. I'm. Devastated. I will never use this app again. Total bull**bleep**

3 Replies 3
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Re: unlinked phones and lost so many pictures

Super User II

@Dawnn78 wrote:
unlinked phones and lost so many pictures

Unlinking a device does not delete files. It's simply not possible. Something else is likely at play here. If you explain, in detail, the problem you were having and steps you took, perhaps someone can help you.

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Re: unlinked phones and lost so many pictures

Explorer | Level 3
I did nothing but unlink my phones that I no longer owned and all my pictures are gone. Nothing else was in play
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Re: unlinked phones and lost so many pictures

Dropboxer

I'm sorry to hear about the situation here @Dawnn78!

 

As Rich mentioned, unlinking a device from your account wouldn't cause files to be deleted from your account.

 

Have you tried these steps to see if you can restore any deleted files to your account?

 

If you don't see the missing files, please check your events page here and let me know what actions you see related to these files.

 

Let me know what you find!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


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