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upload a file to dropbox via the Chrome browser

Explorer | Level 3

When I try to upload a file to dropbox via the Chrome browser, it gives an error 'Could not download file ***: Internet connection is lost', although the Internet is available.

1 Accepted Solution

Accepted Solutions
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Re: upload a file to dropbox via the Chrome browser

Dropboxer
Dropboxer

Hi @Maxrus65 - welcome to the Dropbox Community!

Can you clear your browser's cache and try again?

If that doesn't help, please try an incognito window or another browser with no extensions or plugins running. 

Let me know how it goes and we'll take it from there. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

6 Replies 6
Highlighted

Re: upload a file to dropbox via the Chrome browser

Dropboxer
Dropboxer

Hi @Maxrus65 - welcome to the Dropbox Community!

Can you clear your browser's cache and try again?

If that doesn't help, please try an incognito window or another browser with no extensions or plugins running. 

Let me know how it goes and we'll take it from there. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

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Re: upload a file to dropbox via the Chrome browser

Explorer | Level 3

Hi Walter !

I cleaned the cookies - it did not help.
In incognito mode - it did not help.
In Internet Explorer, everything works correctly.

Highlighted

Re: upload a file to dropbox via the Chrome browser

Dropboxer
Dropboxer

Thanks for keeping me in the loop @Maxrus65!

It looks like your Chrome is acting up; what version are you running?

In any case, I'm glad to hear it's sorted for you now while using Internet Explorer. 

Until we speak again, take care! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Re: upload a file to dropbox via the Chrome browser

Explorer | Level 3

Hi Walter!
I did a full reset of the Chrome browser settings.
Everything worked fine.

Highlighted

Re: upload a file to dropbox via the Chrome browser

Explorer | Level 3

Hi Walter!
Now again it does not upload files to the cloud.
Again, what to do a complete reset of the browser settings to work?

Highlighted

Re: upload a file to dropbox via the Chrome browser

Dropboxer
Dropboxer

Sorry to hear that @Maxrus65.

As your browser is acting up I'd suggest using another one for now. 

Let me know how you get on! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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