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upload mp4 file

upload mp4 file

Helpful | Level 5

I tried many hours to upload a short mp4 video of 160 MB into several dropbox accounts. It failed always after several minutes. I checked successfully uploading a photo. Also I checked that I have enough space in my account. Who can help?

1 Accepted Solution

Accepted Solutions

Re: upload mp4 file

Helpful | Level 5

Hello Sanchez

Thanks for your notice.

I tried the upload through dropbox.com with the Google Chrome browser

because the Dropbox-app didn't work on my pc.

After some minutes I got the message "Fehler beim upload" (=upload mistake) every time I tried.

Until now I have no idea why it failed.

After your message I deleted my Dropbox-app and made a new installation.

Then I tried uploading the file through the app. This was now successfull.

Thanks a lot for your answer. So I got the right idea.

View solution in original post

3 Replies 3

Re: upload mp4 file

Dropboxer

Hey, @s-wolf, welcome to our online community!


I’m sorry to hear about that. Can you tell me a bit more? 


- What device and operating system are you using?

 

- Are you uploading through a web browser, or our app? 

 

- Do you receive any error or other message? 

 

Let me know, and we’ll go from there. 
Thanks! 


Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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Re: upload mp4 file

Helpful | Level 5

Hello Sanchez

Thanks for your notice.

I tried the upload through dropbox.com with the Google Chrome browser

because the Dropbox-app didn't work on my pc.

After some minutes I got the message "Fehler beim upload" (=upload mistake) every time I tried.

Until now I have no idea why it failed.

After your message I deleted my Dropbox-app and made a new installation.

Then I tried uploading the file through the app. This was now successfull.

Thanks a lot for your answer. So I got the right idea.

View solution in original post

Re: upload mp4 file

New member | Level 2
I believe there is a limit on the size of the file allowed to be uploaded. The limit is also different per file type.
You can test this by uploading a didn't size of MP4.
Also MP4's have various encoding parameters for video and audio.

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