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uploading movie from iphone

Explorer | Level 3

I am trying to upload a movie on my iphone to dropbox so that I can edit it on my mac.

When I try to upload it I get the error: Can't upload file. There was a problem uploading 'IMG_3880.mov'. Please try again.

I have seen other people have this problem. Sometimes people ask about their system. I have an iphone 7 plus, It is iOS 12.3.1. 

3 Replies 3
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Re: uploading movie from iphone

Dropboxer
Dropboxer

Hey there @colourchat,

As a first step, could you please check if you're running the current version of the mobile app and if you're not, try re-installing it? You can find the relevant steps here.

Please note that uninstalling the mobile app doesn't delete your files in your Dropbox account but any offlined or cached files will be removed from the device. For this reason, check that any changes made to offline files have been synced to your account and, if you'd like to make them available offline again, take a note of them before reinstalling.

If you're still having trouble uploading the video file even after this, could you please ensure that you're connected to a strong and stable WiFi connection, or try connecting to cellular data or even a different WiFi network?

Let me know how it goes!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: uploading movie from iphone

Explorer | Level 3

I uploaded the latest dropbox app today. I am running this at home where I have a really strong wifi. The attached image is the error

IMG_3383.PNGIMG_3383.PNG

Steve

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Re: uploading movie from iphone

Dropboxer
Dropboxer

Thanks for trying this out for me and for the screenshots, @colourchat.

I've followed up with a ticket to the email address associated with your Community profile so as to further investigate this. 

When you have the chance, please check your inbox for my latest message. 

Looking forward to hearing back from you!


Lusil
Community Moderator @ Dropbox
https://dropbox.com/support


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