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video file download keeps failing

video file download keeps failing

Explorer | Level 3

15GB MOV file can start the download on chrome but not able to finish it (always stop at 5GB)
safari won't start the download at all 

tried incognito mode doesn't work too (if it is failing across two browsers I think it is more likely to be the dropbox end problem)

videos at 700MB from the same source and with the same format having no problem downloading

1 Reply 1

Re: video file download keeps failing

Dropboxer

Hello there @shinshinshinmmm; welcome to our Community and sorry to hear you're having issues with downloading files from our website. 

 

Could you please let me know if clearing your browser's cache or rebooting your device and router help improve matters? 

 

If you have any pending updates for your browser's version, I'd recommend you applied it as well.

 

Keep me posted on your progress!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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