Showing results for 
Show  only  | Search instead for 
Did you mean: 
Check out the Dropbox cheat sheet for getting started in 2021 here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

Showing results for 
Show  only  | Search instead for 
Did you mean: 

video file download keeps failing

video file download keeps failing

Explorer | Level 3

15GB MOV file can start the download on chrome but not able to finish it (always stop at 5GB)
safari won't start the download at all 

tried incognito mode doesn't work too (if it is failing across two browsers I think it is more likely to be the dropbox end problem)

videos at 700MB from the same source and with the same format having no problem downloading

1 Reply 1

Re: video file download keeps failing


Hello there @shinshinshinmmm; welcome to our Community and sorry to hear you're having issues with downloading files from our website. 


Could you please let me know if clearing your browser's cache or rebooting your device and router help improve matters? 


If you have any pending updates for your browser's version, I'd recommend you applied it as well.


Keep me posted on your progress!

Community Moderator @ Dropbox

Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Are you starting new work habits this year?

Work Smarter with Dropbox

The way we work is changing. Share and discover new ways to work smarter with Dropbox in our community.

Sound good? Let's get started.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?