video length restriction?

[akleeger]

When I upload a video file to my dropbox I have an issue that I do not understand.

If I download that file to another computer, I have the entire video file, but if someone else with whom I have shared the link does the download they can only play the first 60 minutes of the file. 

Are we doing something wrong? I don't understand!

[Mark · Accepted solution]

The website generates previews of files only, so, if you are sharing a link they can only see the first 15 mins for free users or 60 for paid. To view the rest they need to download it.

[MalcDig]

I have shared an hour long video with my family two see full length the other four only see first 15 minutes any suggestions please

[Rich]

---

@MalcDig wrote:

I have shared an hour long video with my family two see full length the other four only see first 15 minutes any suggestions please

---

Videos previewed on the Dropbox website have a time limit based on your account level. If the owner of the file has a Basic account, the first 15 minutes of the file can be previewed. For Plus, Family and Professional accounts it's the first 60 minutes, and for Business accounts it's the first 4 hours. If a file is longer than these times, it needs to be downloaded to a device and watched locally to see it in its entirety.

• https://help.dropbox.com/installs-integrations/photos/video-length

[Hill71]

Yes, I just recently found this out.  I share videos that are usually less then an hour long and have never heard any complaints.  Once  a year I video our local community variety show which are around 2 hrs in length.  This year is the first time I tried sending links instead of burning dozens of DVDs and mailing them.  That's when I was inundated with this sharing problem.  It didn't take long to figure out that you just needed to download the link . I let everyone be aware of this and it has worked out very well.