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videos play then stop with white page .mp4 files are supported but something went wrong?

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videos play then stop with white page .mp4 files are supported but something went wrong?

New member | Level 2

I try to play videos accessed from a Dropbox account to which I have been given the link and password.

they start to play then after some minutes ( and it varies) the video stops playing and  a white page takes its place.

there is a drawing of a bone/ball behind a fence behind the fence is a dog/another fence and another dog drawing?????

underneath it says. .mp4 files are supported but something went wrong

underneath there is the name of the video being played

and underneath that the word download in a grey button  box.  But if I press it - nothing happens download disabled.

you cannot go back and continue with the video but have to access all over again- and it stops again.  But if I run the cursor along the play line underneath the video you can see that the whole video is there. Why is this happening please?

1 Reply 1
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Re: videos play then stop with white page .mp4 files are supported but something went wrong?

Dropboxer

Hi @Sumellow, thanks for joining the Community!

 

It’s possible that the video isn’t able to preview on the site if it doesn’t meet the requirements here.

 

If it’s via a shared link could you try changing the end of the link from dl=0 to raw=1 to see if the browser is able to preview it there?

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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