cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn more about how Connie, a member of the Community, uses Dropbox here!

Dropbox files & folders

Get in sync with the Dropbox Community. Our members can answer all your questions on Dropbox files and folders. Join a discussion or start your own today.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: why is DB putting files back when deleted and/or moved on desktop folders?

why is DB putting files back when deleted and/or moved on desktop folders?

pothoven
New member | Level 2

I had two folders for photos. I moved a lot of folders and photo's from one folder to the other. Now DB is syncing them back. Why? And how to slove because now it becomes a mess. 

I did this on the laptop and DB was on and syncing during the movements. 

Do I need to go to the browser version and move there all files? 

version 79.3.169 windows

3 Replies 3

Re: why is DB putting files back when deleted and/or moved on desktop folders?

Daphne
Dropboxer

Hey there @pothoven,

This can sometimes happen if the files are not able to be moved/deleted from another connected device, perhaps because it is using the files that are being changed. Is this perhaps a shared folder? To see exactly what occurred, please check your Events page here for a breakdown of actions to see if that can clarify what happened and from which devices.

Also, can you let me know the current sync status of your desktop app? If you see any errors there please send me a screenshot of this (excluding any personal info).

Let me know what you find and we'll go from there - Thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: why is DB putting files back when deleted and/or moved on desktop folders?

Здравко
Super Collaborator | Level 20

@pothoven, in addition to what @Daphne said, may be it's good idea to turn off the "

Re: why is DB putting files back when deleted and/or moved on desktop folders?

Fiona
Dropboxer

Hey there @pothoven!

We would love to know if this issue was resolved. Get back and let us know how your experience with the app is at the time. 

Thank you in advance!


Fiona
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Poll
Are you starting new work habits this year?
Need more support?