cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know what we learned at IBC? Check out our learnings on media, remote working and more right here.

Dropbox for Beginners

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Re: Can’t find files on drop box

I can't find my Excel files after logging in to Dropbox on my mobile app.

gnkwang
Explorer | Level 4

My friend set up the Dropbox account on my laptop under user/gloria/ Dropbox. I have a lot of excel spreadsheet stored. I can easily find them. However, when I sign in on my cell phone to drop box, I can’t find most of the files on my laptop. My questions: 1. Are those excel file stored only on my laptop? Is it automatically stored on my drop box account? I paid extra for Dropbox storage but not taking advantage of the storage. 2. How do I erase file on lapstop and only store them on Dropbox? To allow more storage on my laptop. 3. If files only store on Dropbox, is it safe?

2 Replies 2

Mark
Super User II

Hi @gnkwang 

 

1) you need to make sure you are working on the files and editing them INSIDE the Dropbox folder - they wont sync if they are anywhere else. You also must have Dropbox running and be using the same account on the computer and mobile.

2) Have a look at https://help.dropbox.com/sync/make-files-online-only - however, note that to work on the files they WILL need to download locally first.

3) Yes, but, as with any system and any service always have multiple backups. 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

gnkwang
Explorer | Level 4
Thanks . Mark. I’ll look into it. So much to learn for someone like me that barely know much about technology, just try to get by! Hahaha
Need more support?