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Allow equal use of secondary email for log in, password reset etc.

Allow equal use of secondary email for log in, password reset etc.

New member | Level 2

Allow use of secondary email address for the same activities as the primary email, e.g. for sign in, password reset, to approve a change of the primary email address.

 

Customer Problem:

I changed my primary email address and right after dropbox told me to reset my password, however the reset link could only be sent to the old primary email address which I no longer had access to. Luckily I was still logged in with another device, otherwise I would have lost access to my account with no possibility to restore it (according to FAQs).

 

Solution:

If I would have been able to use the secondary address I could have sent the password reset link to this address or I could have signed into my account with the secondary address.

1 Comment
Dropboxer

This idea is going to need a bit more support before we share your suggestion with our team, so we’ve updated the status to encourage more users to back you up.  

 

If you have any other questions or thoughts for us, just give us another shout. Thanks!

Status changed to: Needs more votes
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