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Apple Silicon (M1) Desktop Sync Compatibility

Apple Silicon (M1) Desktop Sync Compatibility

rp11
Helpful | Level 5

Please can you upgrade the Dropbox app so that it works natively on Apple Silicon Macs (M1) without Rosetta.

 

Rosetta is not an option as it annihilates the battery.

 

This may be a duplicate of the below idea however that started for ARM processors in general and you haven't looked at it in 6 years so starting an Apple specific idea in the hope you see it.

https://www.dropboxforum.com/t5/Dropbox-ideas/Desktop-app-with-syncing-for-devices-with-ARM-processo...

 

There are also lots of comments on this thread to help support the case for demand: 

https://www.dropboxforum.com/t5/Dropbox-installs-integrations/Dropbox-Apple-Silicon-M1-install/td-p/... 

58 Comments
csdolby
Explorer | Level 4

Good thing is that both this and the Raspberry Pi ARM ideas are really starting to make strong headway.

If the votes thing actually makes any difference, then hopefully some work will be oncoming with this.

 

@Lori can these two be reconsidered? This has moved above the number of votes for quite a few things that have been delivered, based on all time votes.

Hannah
Dropboxer
Thanks for your thoughts on this, everybody. 

We are working to ensure that Dropbox, and all its features, continue to be fully compatible with all devices that run supported versions of MacOS. 

For the moment you will need to have Rosetta to run the Dropbox desktop client, on devices using Apple's new M1 processor.

You can find information on installing Rosetta here.
Mannaffolki
Helpful | Level 7

@Hannah really now.

 

You do this every time.

 

Silence for months and then you just jump in, tell us some random fact and then we don’t get to see you again until next spring.

 

Tell us something we didn’t know instead of stating the obvious.

 

Give us a timeline, an ETA, an ‘**bleep** off we ain’t doing that sh*t’, anything.

 

But don’t come on here wasting everyone’s time and energy.

 

I’ve had about enough of this and the disrespect from the whole of Dropbox, thinking that an M1 native version is just something extra you’ll just casually get to in a decade.

 

Get to work already!

hadenough
Helpful | Level 5

moment: a very brief period of time.

Grant6
Helpful | Level 7

As I’m selling my Intel-based MacBook Pro, as of today I have 7 “desktop” computers. Exactly one of them runs Dropbox natively (but poorly because it’s an Ubuntu box). The rest of my “desktops” are ARM based or aren’t powerful enough (Surface Go) to install the desktop version. The rest of the desktops are a combination of Raspberry Pi’s, M1 Macs, and a Surface Pro X. Dropbox will fully run only on the two Macs (using Rosetta), will run a not-useful-enough Dropbox for S Mode on the two Surfaces, and won’t run at all on the Raspberry Pi’s (although I can in theory sync using a third party open source app “rclone”). Since my ecosystem is thoroughly grounded in Dropbox Pro, what this practically means is that I have little hooks set up, sometimes using rsync to my Mac Mini M1, sometimes using OneDrive, sometimes using Resilio Sync (which is rapidly gaining traction as it runs on the Macs and Raspberry Pis and doesn’t require an external service). I don’t have a complete replacement for Dropbox yet, but its usefulness is being rapidly eroded by lack of support for my devices, which are all ARM but two.

sklar1000
New member | Level 2

Dropbox consumes 1 GB of memory for me on my Mac Mini with M1 chip. This is nuts. Based on the response from Dropbox (needs more votes), this suggests a solution is 6-12 months away at the earliest?

 

Martin H.53
Helpful | Level 5

@sklar1000 Make that mire like 4-8 years based on their track record with the transition to 64 bit...

Christopher D.10
Explorer | Level 4

I am trying to determine if this comical, sad, or both (hint...it's both!).  I have built Mac apps that access system resources and I have converted them to run natively on Apple Silicon (it took me about 15-20 hours to recompile and tweak a few things).  Now, in the interest of full disclosure, my apps are not overly complex, but they are not "Hello World" apps either.  The amount of system resources Dropbox is using on an M1 Mac is shameful!  Yes, it does work under rosetta, but the battery and performance hit is sizable when compared to other other high-usage apps I run.  Given Dropbox's lack of any useful response in the past year, I have been tasked with finding a Dropbox alternative that runs native for our Macs...which also means that we will switching our Windows machine to the new platform.  All I know is that it won't be OneDrive because Microsoft is just as stubborn/pathetic (the lack of long directory/filename support is comical in OneDrive - this issue is an old SharePoint relic the Microsoft refuses to fix - because...hint...OneDrive still relies on SharePoint for enterprise cloud files services...yikes!) 

Dropbox...you have about 6 weeks for some actual guidance on native Apple Silicon support before you lose our corporate $$$.  Tick tock.

Mannaffolki
Helpful | Level 7

Painful as it may be. They don’t care.

 

I guess their interest is lying elsewhere.

 

Makes me wonder if their client aquisition is cheaper than actual retention. Must be since they’re making such stupid decisions.

 

And also makes me wonder how many people the company is ‘run’ by. The further we go in time, the less my guess is.

 

Dropbox isn’t making much sense to me as a company anymore. I’ll be switching when my subscription comes out as well unless they fix things.

 


Which we all know won’t happen!

themaybeblock
Helpful | Level 6

Hannah, your comments are borderline offensive. Timeframe for the changes or any other information that might make your users, oh, you know, feel like you give a flying flip about this ongoing issue?

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215 votes received Status: Needs more votes