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Change or select a thumbnail on video files

Change or select a thumbnail on video files

New member | Level 2

I am sending video files through Dropbox.  Can I change or select the thumbnail that is on the video when playing it back.

75 Comments
New member | Level 2

@Dropbox This needs to be resolved YESTERDAY. It's unacceptable that this extremely basic functionality has not been implemented even though paying users have requested it for years. Clients lose their minds complaining about the thumbnail image not being right and it's super frustrating to have that take away from quality work. Please fix ASAP. We'll need to use another service.

New member | Level 2

Agreed, unacceptable.  I'll be switching platforms & cancelling my subscription before my next billing cycle. 

Explorer | Level 4

I've been asking for that feature for years, but seem like Dropbox don´t listen to their customers. Literally years.

New member | Level 2

We need this feature now more than ever.  We are sharing dozens of videos per week.  

Explorer | Level 4

Hellooooooo Dropbox?? Anybody there??????

Explorer | Level 4

Hi, will this become a feature on dropbox? I still get many puzzled questions from people I send the videos too about why I chose such a strange image. Of course, I explain how Dropbox work each time. Thank you

Explorer | Level 4

7 PAGES of comments spanning 2 WHOLE YEARS and still Dropbox ignores us on a very basic feature...just recommended another client to use Frame.IO today for a project coming up.

Explorer | Level 4

@DevapMedia Yes, frame.io just goes from strength to strength, even has integration with Luma Fusion. Lateral thinking outside the 'box — pun kinda intended.

New member | Level 2

This feature is clutch. Sharing vids quickly is so important and the eyes closed thumb puts them on their heals every time. Such a terrible way to start the screening! I'm defending the content before we even start...

Explorer | Level 4

Vimeo also works well to share videos with clients with their collaborative tool. It's much more professional for visual creators. It's like Frame.io, but you save money with adding the feature over Frame.io because most people already have a Vimeo account for hosting videos. 

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