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Chat Support - All Plans

Chat Support - All Plans

Helpful | Level 5

My request is that Chat support should be available on all paid Dropbox plans. At the moment the Dropbox Plus plan is the only plan not supported by chat. 

3 Comments
Dropboxer

This idea is going to need a bit more support.

We've updated the status to encourage more users to back you up!

Status changed to: Needs more votes
Explorer | Level 4

Totally agree with this comment

Your current Help pages are not useful and never quite answer my simple user questions

Explorer | Level 4

hi as it is now Plus customers do not get phone or chat support, we email.

Email takes days to respond and if we don't get the correct answer right away we wait another few days

What this means is Dropbox support crew are spending way more time than needed dealing with customer support issues which could be 'fixed' quite quickly with chat or phone.

 

plus customers just get frustrated as their dropbox is not working.

 

Upgrading to business is a very expensive proposition. 6x more?

I propose Dropbox offers a Plus account either with chat and or voice support or a Plus with chat and or voice support additional fee.

 

I"d have no problem paying a little more for the few times i need support and get a fix right away that sit here waiting days for support to return my emails or for the community to respond.

your thoughts?

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1 votes received Status: Needs more votes

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