cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to learn some quick and useful tips to make your day easier? Check out how Calvin uses Replay to get feedback from other teams at Dropbox here.

Dropbox ideas

Got an idea for Dropbox? We want to hear it. Our team will review the top voted ideas, so share them here!

Got an idea for Dropbox? We want to hear it. Our team will review the top voted ideas, so share them here!

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

File Requests: View the email of the user who submitted a file

File Requests: View the email of the user who submitted a file

John C.146
New member | Level 1

Regarding the new "File Request" functionality, the person submitted a file is asked for a valid email. How do I, the owner of the file request, view that email address? I can only see the person submitting's name, but not their email.

Latest Update
Jay
Dropbox Staff

This idea has been closed as it has reached the end of the Share an Idea process.

Status changed to: Closed
30 Comments
Nothingelse4u2do
Explorer | Level 4

Its been 5 years…  and nothing was dobe about that issur from DB…  

 

Get on it DB…  and give us the email of the submitter

Walter
Dropbox Staff

Hi @johnboy85; thanks for taking the time to share your thoughts on this!

 

I just dropped by to let you know that this idea is going to need a bit more support before we share your suggestion with the team. 
 
I’ve updated the status to encourage more users to back you up!  
Status changed to: Gathering Support
athena-metis
New member | Level 2

If the problem is disclosing the email address what about the facility within dropbox to send a message to the file submitter. You could then add a link to the bottom to email sent via DB for allowing them to not receive any future emails from the DB account owner relating to that submission.

athena-metis
New member | Level 2

People have been asking for this since 2015 so i wouldn't hold your breath, but not having a way of communicating with a file request submitter (even if it is via DB rather than revealing the email address) when DB are collecting their email address does seem a bit of a disconnect.

https://www.dropboxforum.com/t5/Dropbox-ideas/File-Requests-View-the-email-of-the-user-who-submitted...

pop4richard
New member | Level 2

Hi Everyone. I also have asked this question on the online Dropbox chat. It is clear from the responses that it is data mining. It is not a developer issue as been allured to on this forum. I would imagine Dropbox takes the email addresses and sells them or uses them for their own promotion. It is up to Dropbox to prove otherwise as people have been asking with no response.

bradperson
New member | Level 2

Please, being able to see a file submitters email address is critical to me as well.  PLEASE!!!

jfp1
Explorer | Level 3

TL;DR
Right now, Dropbox asks for the e-mail address of people submitting files through the File Request page, but never shares this info with the Dropbox user requesting the file. It is impractical and counterintuitive. Because of this, we have to go back using WeTransfer.


Long version
When someone uploads a file through the Dropbox File Request page, they are asked to submit: A) The file; B) Their name; C) Their e-mail address. Right now, all these fields are mandatory.


Then, the Dropbox user (who requested the file) receives a notification that includes: A) A link to the file; B) The name of the sender. But right now, it’s impossible to retrieve C) The e-mail address of the sender.

Many people use Dropbox File Requests without knowing in advance who will upload the file. It’s not unusual at all. I work at a magazine and we share our File Request link with advertisers, who transfer them to their external agency, who uploads their ads in our folder. We’re on a deadline, and if there’s a problem with a file, it’s super impractical to go back to the advertiser and ask "Hey who uploaded that file? We need to ask for a new version". Their answer is always "What are you talking about? Don’t you know? It was sent directly to you!"

 

I totally get that for privacy and security reasons, Dropbox needs to be careful with the data submitted by people. But they already agreed to use your service, manually fill a form with their full name and e-mail! And they fully expect this field to be shared with the person requesting the file.

 

Again, WeTransfer (and other services) already does this. People upload their file, the end user gets a notification with file + name + email. If they ever wish to contact the sender, they just need to reply to the notification e-mail.

 

Please Dropbox, you can fix this!

jfp1
Explorer | Level 3

Just to be clear: WeTransfer offers this by default. Dropbox you can do better than this.

Walter
Dropbox Staff

Thank you for your idea, while we can’t take every idea forward we do regularly re-review and will update you if anything changes!

Status changed to: Not for right now
Jay
Dropbox Staff

This idea has been closed as it has reached the end of the Share an Idea process.

Status changed to: Closed
Vote for this idea

Like this idea? Vote for it and we will give it the attention it deserves!

40 votes received Status: Closed