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Please, don't use this freaking weird captcha!

New member | Level 2
New member | Level 2

Hi,

Your weird captcha with rolling animals really freaks me out. 

1) It's UNPRECISE. I think I've chosen a right angle, but in some cases captcha doesn't think so - and in some cases you can't roll it precisely to 0 deg, you have just, say, -5deg and +4deg as options

2) It's takes TOO MUCH time. Why should I do weird things with 3 animals, and only then know, that I've rotated wrong the first animal?

3) It's UNCONVENIENT to use. Could you, at least, add possibility to rotate with arrow keys?

As I think, it's completely idiotic and non-standard solution that misleads users.

PLEASE, remove that freaking captcha, or people will start hating you!

19 Comments
Dropboxer
Dropboxer

Hey there @agufranov - thanks for the extensive feedback.

At first, note that CAPTCHA pages and other security features are in place to prevent abuse and protect our users and services. 

That being said, I understand how frustrating this can get sometimes as I recently stumbled upon a similar behavior when trying to log into my account. However, I think my browser was acting up as there was a pending update I had missed since those issues went away after I cleared my browser's cache and updating the browser itself.

Could you let me know which exact browser you use and if you've tried other ones? 

When you do try logging into your account through other browsers, do you notice the same behavior as you initially described? 

Last but not least, I'll also let the team know about your suggestion in regards to the possibility of rotating the shown animals with the arrow keys instead of clicking on them - thanks for the idea.  

Please let me know what you find and we'll take it from there. 

New member | Level 2
New member | Level 2

I've been using Dropbox for many years and love the service. What I can't stand is the dumb "prove you're a human" puzzles I have to solve every time I log in. I use 2FA with a hardware key so I'm not worried about someone hacking my account.

Today I had to roll the little animals 5 times on two different occasions in order to log in. 20-30 seconds of  clicking arrows when all I want to do is log in to my account.

Is this AI learning, like Google's image matching? It's just a bother, when I'm already using 2-factor for security. Probably not related to security in the same way, just irritating.

Thanks for considering this.

Dropboxer
Dropboxer
Thanks for taking the time to detail us your thoughts @TKh, I’ve now made sure to include those on my report internally, as that’s some very constructive feedback. 
  
Because your observations are important to us, it’s very useful to hear you'd like to see in the future; positive or negative, everything you're sending us over helps us better understand your needs. Thanks again for your input & please feel free to touch-base on the Community if you have any similar inquiries! 
New member | Level 2
New member | Level 2

or people will start hating you

We already started. Looks like a stupid joke, but I lost my sleep trying to solve the puzzle on my android phone tonight. Until I found this page I was sure, it's a kind of virus I encountered.

How can a simple task like signing in into  the account be complicated to such a degree!

New member | Level 2
New member | Level 2

I just got it, never seen it before. It is time consuming and doesn't work. I could only get in to my account using the sound thing. And i was in a library!

Super User II
Super User II

I've thankfully only encountered it once so far, and it was horrible. I absolutely HATE Google's "Pick all the cars." captcha, and I'd much rather have that back.

New member | Level 2
New member | Level 2

Just move on there are many cloud storage solutions cheaper, better and more secure than dropbox (not withstanding their super secure 'rolling animal' captcha).

Explorer | Level 4

Why are the number of animals continually increasing? 

One would be enough to check human-ness.

New member | Level 2
New member | Level 2

If I didn't have to use it for work I would immediately cease all use of Dropbox on account of this captcha. Just make me enter text or numbers. Heck, even that stupid "select all pictures with cars" puzzle is less annoying. 

Just to log in to post this complaint it made me do FOUR ANIMALS when it's usually THREE. This is GARBAGE.

EDIT: OH MY GOD.  When I NEXT tried to log in it made me do a multiple choice "pick the one that's right side up" thing. It made me do f*cking FIVE of them AND ON ONE OF THEM THERE WASN'T A CHOICE THAT WAS RIGHT. Whoever thought of this NEEDS TO BE FIRED. 

New member | Level 2
New member | Level 2

Agreed,

When working, the last thing I want to do is add another task when I use dropbox. It won't be long and I will turn to another service to store files..