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Prevention of Local Data Loss on Account Deletion for users with syncing issues

Prevention of Local Data Loss on Account Deletion for users with syncing issues

rabchapman
New member | Level 2

Our organization recently purged a user account that no longer had any data stored in Dropbox on the web. Unbeknownst to us, the user's Desktop client had not synchronized for over a year. The user seldom used Dropbox and ignored or missed error messages presented by the client (support indicated that the client had been in an error state throughout the available logging period). Unfortunately, the user had also opted to back up their Desktop, Documents, and Downloads folders during the Dropbox install, which re-homed these folders within the Dropbox folder.

 

We took the default option to purge local data upon deletion of the account, and while the client couldn't successfully synchronize data, it was able to successfully purge the local Dropbox folder, including 1+ years' worth of unsynchronized data. 

 

Admins should have a way to identify clients in an error state, and they should be warned that data may be lost before purging an account with clients that are failing to synchronize.

 

Latest Update
Walter
Dropbox Staff
This idea has been closed due to inactivity. 
 
Thank you for your suggestion, and if you have another idea to share, please do! 
Status changed to: Closed
2 Comments
Jay
Dropbox Staff
This idea is open. 
 
If you like this idea, please share how this would help you, and vote to show your support. 
 
Our top-voted ideas are shared with our product teams to investigate in our regular reviews.
Status changed to: Gathering Support
Walter
Dropbox Staff
This idea has been closed due to inactivity. 
 
Thank you for your suggestion, and if you have another idea to share, please do! 
Status changed to: Closed
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0 votes received Status: Closed