Redesign of how the client receives files

[Imagemaker]

On a number of occasions I have shared folders with clients and added to those folders at a later date, and the clients have come back to me saying the files aren't there. They are looking in the wrong folder because they have downloaded the first set of files into their own Dropbox and that is where they are looking. I am tired of having to explain to them they need to look in my Dropbox folder - use the link I sent them.

I understand that it is designed to lead non paying user to open an account but this make it more time consuming for me.

The design of how recipients receive files and download could be improved so this confusion does not occur.

[Lusil]

Hey @Imagemaker, thanks for dropping by. 

Do you have any specific ideas or thoughts on how we could improve the sharing of files? 

Would you add a specific notification, for example?

Give us a nudge whenever you have a moment to check this out, cheers!

[klegreid1]

I have added comments, contacted support and never ever get any response. I am one of those free account people whose client uses dropbox.  After my free trial, I cannot upload, download, etc.  It's so frustrating.  What's more frustrating is that you can never get a live person for help.  HELP!!!!

[Imagemaker]

Hello @Lusil
Thank you for your reply, I have only just seen your response.

I would have to take time to look at how exactly the system works for non paying users (some of my clients) to be able to suggest specific examples of how the system could be improved. I am super busy at the moment and cannot spare the time for this.
A good UX designer is needed really. If I do have any specific ideas or suggestions I will let you know.

[Walter]

This idea has been closed due to inactivity and can no longer be voted for. If you have a similar idea please share it with us here.

[Walter]

This idea has been closed due to inactivity and can no longer be voted for. If you have a similar idea please share it with us here.