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Relabeling notifications for unsynced files and folders- do not call them DELETED

Relabeling notifications for unsynced files and folders- do not call them DELETED

CynthiaT
New member | Level 2

On Friday 10/8/21 had a massive amount of notifications labeled as "file deleted"-  3, 10, 300, etc.  It was panic on the highest order!  We run our business using Dropbox.   I chatted with tech support for a lengthy time and no solution-  they could not see any deleted files in my account/ event history.  I discovered the issue after much research.  The files were not actually deleted!  What happened was they became unsynced to my local drive.  I was in Preferences/Selective Sync and somehow every folder I had checked as synced got unclicked- I was in a hotel with a slow internet connection coupled with a sticky touch pad and I think something happened and every folder got unselected.  Then, they were all unsynced.  So actually the notifications should not have been labeled “deleted”  but rather “unsynced”.  If this is a difference Dropbox can build into it’s notification system that would be huge!  If a file or folder is truly deleted then it’s deleted and one should see it in the deletions/event report.  If a file is merely unsynced then it is just that.  I recommend Dropbox update this notification system. 

 

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