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Не запускается Dropbox (the desktop app isn't starting and I have the error)

Не запускается Dropbox (the desktop app isn't starting and I have the error)

chernegadu83
New member | Level 2

Добрый день. Клиент dropbox не запускается. Переустановка не помогает. И Оффлайн установщик тоже не помогает после установки пишетdropbox error.png

bn.BUILD_KEY: Dropbox
bn.VERSION: 101.4.434
bn.constants.WINDOWS_SHELL_EXT_VERSION: 43
bn.is_frozen: True
machine_id: 76a6b19a-64e3-4e58-a40a-40b8ab610875
pid: 14144
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.295.1'
real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.295.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\chern\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\chern\\AppData\\Local\\Dropbox\\instance1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
dropbox_path: 'C:\\Users\\chern\\Dropbox'
real_path='C:\\Users\\chern\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\101.4.434\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\101.4.434\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: C:\Users\chern\AppData\Local\Temp
TEMP: C:\Users\chern\AppData\Local\Temp
tempdir: 'C:\\Users\\chern\\AppData\\Local\\Temp'
real_path='C:\\Users\\chern\\AppData\\Local\\Temp'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\sqlite3_helpers.pyc", line 291, in execute
sqlite3.OperationalError: disk I/O error

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "dropbox\client\databases.pyc", line 322, in load_dropbox_config
File "dropbox\client\config.pyc", line 194, in __init__
File "dropbox\client\config.pyc", line 75, in create_tables
File "dropbox\sqlite3_helpers.pyc", line 296, in execute
File "dropbox\sqlite3_helpers.pyc", line 262, in _raise_better_operational_exception
File "six.pyc", line 695, in reraise
File "dropbox\sqlite3_helpers.pyc", line 291, in execute
dropbox.sqlite3_exceptions.DiskIOError

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "dropbox\sqlite3_helpers.pyc", line 291, in execute
sqlite3.OperationalError: disk I/O error

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File "dropbox\client\main.pyc", line 7736, in main_startup
File "dropbox\client\main.pyc", line 3126, in run
File "dropbox\client\configuration\manager.pyc", line 223, in load_config
File "dropbox\client\databases.pyc", line 345, in load_dropbox_config
File "dropbox\client\config.pyc", line 194, in __init__
File "dropbox\client\config.pyc", line 75, in create_tables
File "dropbox\sqlite3_helpers.pyc", line 296, in execute
File "dropbox\sqlite3_helpers.pyc", line 262, in _raise_better_operational_exception
File "six.pyc", line 695, in reraise
File "dropbox\sqlite3_helpers.pyc", line 291, in execute
dropbox.sqlite3_exceptions.DiskIOError

 

1 Reply 1

Re: Не запускается Dropbox

Walter
Dropboxer

Hi @chernegadu83; welcome to our Community!

 

I'm sorry to hear that you're having issues with our desktop app on your computer.

 

Since our desktop app is reporting an Operational disk I/O error, this means that Dropbox can't read from your hard drive while this is usually indicative of an underlying hardware issue.

 

I would highly recommend that you have your hard drive backed up and checked by a professional. You can learn how to check your hard disk for errors here if needed: 

 

WINDOWS 10 (instructions work for all supported versions): 

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/check-errors-hard-disk/b936...

 

WINDOWS 7:

 

https://support.microsoft.com/en-us/help/2641432/check-your-hard-disk-for-errors-in-windows-7

 

I hope this helps and please let me know if you have any more questions!

 

PS: Excuse any typos and/or misspellings in the Russian version; I used an online translator:

 

Привет @chernegadu83; добро пожаловать в наше сообщество!

 

Мне жаль слышать, что у вас проблемы с нашим настольным приложением на вашем компьютере.

 

Поскольку наше настольное приложение сообщает об ошибке ввода-вывода рабочего диска, это означает, что Dropbox не может читать с вашего жесткого диска, в то время как это обычно указывает на проблему с аппаратным обеспечением.

 

Я настоятельно рекомендую, чтобы ваш жесткий диск был зарезервирован и проверен профессионалом. При необходимости вы можете узнать, как проверить жесткий диск на наличие ошибок:

 

WINDOWS 10 (инструкции работают для всех поддерживаемых версий):

 

https://answers.microsoft.com/en-us/windows/forum/windows_10-performance/check-errors-hard-disk/b936...

 

WINDOWS 7:

 

https://support.microsoft.com/en-us/help/2641432/check-your-hard-disk-for-errors-in-windows-7

 

Я надеюсь, что это поможет, и, пожалуйста, дайте мне знать, если у вас есть еще вопросы!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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