2 Usernames probelm

[AnnieSuzie]

I changed my username, so I have 2 dropbox's by mistake.  I tried to delete the old one and I keep getting an error message saying unable to open dropbox.

I am also unable to install the app on my laptop

Can anyone help me with these 2 issues please?

Thanks

[Walter]

Hi @AnnieSuzie; how are you today?

Just to make sure we're on the same page, can you please post a screenshot of the exact error you get so that I can have a visual too?

Have you, by any chance, tried an advanced re-install so far?

Thanks!

[AnnieSuzie]

My popup

So because I created a new Username Dropbox keeps going to the old Username instead of my new one and I have to manually navigate to the new one.  Also I'd like to put my current DB on the desktop.

Many thanks

[Walter]

In that case, you may want to unlink and relink your account through the app's preferences @AnnieSuzie.

If you can't launch the app or see it in your system tray, you'll need to re-install it. 

Keep me posted on your progress!

[AnnieSuzie]

Whatever I try it doesn’t seem to work. The online DB hasn’t synced with the DB on my laptop which has updated.