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2 Usernames probelm

2 Usernames probelm

AnnieSuzie
Explorer | Level 4

I changed my username, so I have 2 dropbox's by mistake.  I tried to delete the old one and I keep getting an error message saying unable to open dropbox.

 

I am also unable to install the app on my laptop

 

Can anyone help me with these 2 issues please?

Thanks

4 Replies 4

Re: 2 Usernames probelm

Walter
Dropboxer

Hi @AnnieSuzie; how are you today?

 

Just to make sure we're on the same page, can you please post a screenshot of the exact error you get so that I can have a visual too?

 

Have you, by any chance, tried an advanced re-install so far?

 

Thanks!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: 2 Usernames probelm

AnnieSuzie
Explorer | Level 4

My popupMy popup

So because I created a new Username Dropbox keeps going to the old Username instead of my new one and I have to manually navigate to the new one.  Also I'd like to put my current DB on the desktop.

 

Many thanks

Re: 2 Usernames probelm

Walter
Dropboxer

In that case, you may want to unlink and relink your account through the app's preferences @AnnieSuzie.

 

If you can't launch the app or see it in your system tray, you'll need to re-install it

 

Keep me posted on your progress!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: 2 Usernames probelm

AnnieSuzie
Explorer | Level 4
Whatever I try it doesn’t seem to work. The online DB hasn’t synced with the DB on my laptop which has updated.
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