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I tried adding a file to my private folder in Dropbox on my Windows 7 Laptop but the file icon shows a red x as well as the Dropbox tray icon. I understand that this indicates an error, but when I tried creating multiple new files, they all had the red mark. I tried removing the files from the directory and readding them in case of a possible reparse point, butr that didn't work. I then found that the settings dropdown show the space usage as 21,851,889,437.5% of 0.0GB used. I then find that on my Windows 10 VM that the files haven't been synced and the Dropbox tray icon has a red x on it as well. The Dropbox client on Windows 10 also indicates that I have 21,851,889,437.5% of 0.0GB used for storage. One of the test files I created on Windows 7 was a blank text file and shows the x in its icon but managed to upload. Once I edited it, it wasn't updating on either the Dropbox web client or Windows 10. The Dropbox web client shows the usage normally as "Using 208.4 GB of 3 TB". The plan in use allows smart sync.
Hey there @wowwee - long time no see; how are you today?
Based on your description, it seems like the desktop app doesn't recognize your account's quota for some reason - that's why you can't sync across devices.
Specifically, the red circle with the x means that something is wrong, and Dropbox isn’t syncing this file or folder. There are a few common reasons for this:
As I'd need to look further into this now, could you send me a screenshot of the exact status of the desktop app on your affected device(s) and your account's plan tab where your account's quota is clearly mentioned? To do this, take a look at the Dropbox icon in your taskbar and let me know what the exact message being displayed reads.
Thanks in advance!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hey there @wowwee - I'm merely following up on this; have you been able to resolve your concerns by any chance?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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I have the same problem now with my Dropbox at work.. We are 5 people using it and we all have the same problem.. And it happened all of a sudden on last friday (I think) Can someone help?
Marit
Hi @M_FestusEvent; thanks for joining our discussion here and welcome to our Community!
Can you please forward me a screenshot of the issue you're noticing since Friday so I can have a look into this for you?
Thanks!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hello @walter and thank you for your fast respons!
Here`s some screenshots from my "toolbar"
(Cant sync) (your dropbox is out of space)
Marit
Thank you for your speedy reply as well Marit.
It looks like your account is out of quota; can you check your account's plan tab and let me know what is being reported there?
Also, if we need to dig a tad deeper into this, would it be OK if I used the email address that's associated with your Community's profile to open up a support ticket for you?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hello again
Yes you can use my email if thats the one in my community`s profile?
Thanks for confirming so swiftly Marit!
I've just sent you a brief message so we can investigate further.
Whenever you get the chance, please take a look at your email's inbox and we'll take it from there.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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