401 error when printing

[wdavis]

Hello, 

I am trying to print a file from my DropBox and I keep getting a 401 error. It's allowing me to print other files in my DropBox so I'm not sure what's going on. Any help is appreciated.

Thank you.

[Lusil]

Hi there @wdavis, 

As a first step, could you please try printing the file in question from another browser, through incognito/private browsing mode, as well as ensuring that you’re not running any browser extensions? Could you also clear your cache and see if that does the trick?

Let me know how it goes!

[wdavis]

Hi there. As suggested, I tried printing on another browser and also in icognito/private browsing mode. I have no extensions on either browser. I also cleared my cache but continue to have the same issue. Is there anything else I can try?

Thanks.

[Lusil]

Thanks for trying these steps out, @wdavis. 

I’ve sent you a ticket to the email address associated with your Community account so as to have a more in-depth look into this. Please check your inbox for my latest message. 

Looking forward to hearing back from you!

[daniyell]

I'm also having this issue (error 401 when attempting to print from a browser) -- I've tried an incognito window, different browser, clearing cache... they all end up with the 401 error. The only way around right now is to download the file to my computer to print but there must be a better solution?!

[Lusil]

Hi there @daniyell, 

Welcome to the Dropbox Community! 

As a first step, have you already tried switching browsers or using an incognito window? 

If you have, could you please submit a ticket to our Support team and let me know the relevant ID (eg. #1234567)?

Let me know how it goes!