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ANDROID "DropBox" App WILL NOT OPEN

ANDROID "DropBox" App WILL NOT OPEN

randallkohl
Explorer | Level 3

ANDROID "DropBox" App WILL NOT OPEN (on PIXEL 4a 5G phone), keeps CLOSING before it can open. 

App worked on March 10, 2022, during the day. 
The only change I'm aware of is Android Security Update: March 5, 2022. 
Update installed late evening March 10, 2022. 

 

Don't know if this is relevant or not but: 
Also Noticed (after Update), the Multi-Page Viewing Screen (the one viewed by tapping the Square icon on the bottom of the phone's screen) JUMPS to the 2nd Previously Viewed Page when opened. 
The Last Previously Viewed Page is Off to the Right side. 
NOT SO Prior TO Update.


Have: Force Stopped, Cleared Cache, Rebooted, Uninstalled & Reinstalled.

 

DropBox Developers, Pixel Engineers & Android Engineers, PLEASE Resolve!


Thank you.

5 Replies 5

Re: ANDROID "DropBox" App WILL NOT OPEN

n00b76
Explorer | Level 4
Having the same issue with march 5 update. Any fix for this?

Re: ANDROID "DropBox" App WILL NOT OPEN

RML123
New member | Level 2
The same issue! Tried everything, as described above and tried Beta.

I think the issue is caused by last update of Pixel.

Re: ANDROID "DropBox" App WILL NOT OPEN

michaeldscheer
New member | Level 2

Same issue here on a Pixel 5 running the latest Android updates.  Reinstalling does not fix it.  I've reported the issue to Gppg;e/

Re: ANDROID "DropBox" App WILL NOT OPEN

Stan_K
New member | Level 2
Seems I have the same issue with Dropbox app on Samsung Galaxy Tab A8.
Although I just bought it, the application works ok on my smartphone, but stuck during the sign in process and never recovers.

Re: ANDROID "DropBox" App WILL NOT OPEN

Walter
Dropboxer

Hi all, sorry to hear you're having issues with this.

 

If you have already uninstalled the app completely from the affected devices and the issue persists after reinstalling it, I'd suggest getting in touch with our Support team as they'll be able to assist further with account and device specific information.

 

Keep us posted with any updates!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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    Walter Dropboxer
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