After update of the zoom application on 30th May, I can no longer access my Dropbox files just by clicking share content. I now have to grant access to zoom. To do this I must “connect to Box” which leads me to a page where I must “log in to grant access to box” but I when I try to log in to authorise the access it says my password is wrong but I know it isn’t. I don’t know if this has anything to do with the fact that my Dropbox account was created by signing in with google. How can I fix this?
Hello @HA11, I'd be happy to help out here!
From what you mentioned of the error that you're getting, it sounds like you're choosing Box instead of Dropbox which is a different service.
Would you mind sending me a screenshot of the options that you see when you choose "Share content"? Also, do you see Zoom in your connected apps page here in your account online?
Keep me posted!
Thanks for getting back to me here @HA11.
Can you clarify for me if it's requesting you to grant access each time you try and share content from the Dropbox app?
If so, could you try disconnecting and then reconnecting the Zoom integration from your account settings here to see if that does the trick?
Hi @HA11; how are you today?
I'm sorry to jump in here, but could you check if your device's OS and our mobile app's version are up to date?
Also, can you check if the email address you used for Zoom matches the one you have stored under your Dropbox account?
Let us know what you find!
And as per the email address(es) used on both instances Hareef?
Is the email address you use for Dropbox an exact match with the one you use for your Zoom account?
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