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Activating Dropbox on a Camera device

New member | Level 2
New member | Level 2

hello, i am trying to activate dropbox on a second device.  so i login, and then dropbox sends me a code by email.  i put in the code, but i always get the message i'm somehow not connected online.  the wifi is at 90%.  the message also says to try later.  if i try later, dropbox let's me login again, and ofcourse, sends me a new code.  i have no clue how to fix this...

1 Accepted Solution

Accepted Solutions
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Re: activating dropbox on another device

Dropboxer
Dropboxer

[UPDATE] : As we found out along with @Buslot - the Camera in question seems to be running on Android 4.3 ( the Jelly Bean one) and this does not meet our current minimum requirements as outlined in this Help Center article. 

 

To anyone that might be seeing this, make sure you're running a supported OS on the device you're trying to install and run our app.

 

Happy Weekend! 

 

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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View solution in original post

11 Replies 11
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Re: activating dropbox on another device

Dropboxer
Dropboxer

Sorry to hear about this @Buslot - what kind of a device is the one you're getting this on? Would you mind sharing a screenshot of the problem so as to get a better understanding? 

 

Thanks!



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: activating dropbox on another device

New member | Level 2
New member | Level 2

Hello

 

Thank you for your reply!

 

The device is a Samsung camera, EK-GC200

 

internet and other apps work without any problem... and i can login, but i can't get past this screen... =>

 

 [Personal Information removed for security reasons]

Highlighted

Re: activating dropbox on another device

Dropboxer
Dropboxer

Thanks for the update and useful screenshot @Buslot - much appreciated.

 

Can you please let me know what OS is your Camera running? I guess it's an Android device - could you find the exact version maybe? Have you tried rebooting the device and your WiFi router ?

 

 

Note that as this is an account security and access matter, I would advise to take this to email. Let me know if you'd like me to reach out to you via email in your next response and we'll take it from there. (you could also log a ticket with our support team on your own should you wish to)

 

Also note that there were some personal information in your screenshot so I had to remove it for your safety and privacy ( as our guidelines dictate). 

 

Awaiting for your next reply! 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: activating dropbox on another device

New member | Level 2
New member | Level 2

Hi, maybe it is better if we talk on email.  it will be easier.  but not on the adress you saw on the picture.  How can i send you the correct adress please?

Highlighted

Re: activating dropbox on another device

Dropboxer
Dropboxer

In that case, you should really go ahead and log a ticket as I am not able to reach out to you to another email address other than the one you use for your Forum's profile ( and Dropbox account). 

 

Let me know a ticket ID once you do and we'll take it from there. Thanks!

 

 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: activating dropbox on another device

New member | Level 2
New member | Level 2
or if you send me an email on the adress on the picture, i can send you my personal email to talk about a solution?
Highlighted

Re: activating dropbox on another device

New member | Level 2
New member | Level 2
because that adress is on a tablet, and i want to give my adress on outlook on a desktop
Highlighted

Re: activating dropbox on another device

Dropboxer
Dropboxer

Sending you an email right now to the email address associated with your Forum's Profile @Buslot - check your inbox and get back to me there to continue troubleshooting this. 

 

Have a lovely day and talk to you via email. 



Walter
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
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Re: activating dropbox on another device

New member | Level 2
New member | Level 2
hmm, i'm not getting anything :/

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