hello, i am trying to activate dropbox on a second device. so i login, and then dropbox sends me a code by email. i put in the code, but i always get the message i'm somehow not connected online. the wifi is at 90%. the message also says to try later. if i try later, dropbox let's me login again, and ofcourse, sends me a new code. i have no clue how to fix this...
Solved! Go to Solution.
[UPDATE] : As we found out along with @Buslot - the Camera in question seems to be running on Android 4.3 ( the Jelly Bean one) and this does not meet our current minimum requirements as outlined in this Help Center article.
To anyone that might be seeing this, make sure you're running a supported OS on the device you're trying to install and run our app.
Thank you for your reply!
The device is a Samsung camera, EK-GC200
internet and other apps work without any problem... and i can login, but i can't get past this screen... =>
[Personal Information removed for security reasons]
Thanks for the update and useful screenshot @Buslot - much appreciated.
Can you please let me know what OS is your Camera running? I guess it's an Android device - could you find the exact version maybe? Have you tried rebooting the device and your WiFi router ?
Note that as this is an account security and access matter, I would advise to take this to email. Let me know if you'd like me to reach out to you via email in your next response and we'll take it from there. (you could also log a ticket with our support team on your own should you wish to)
Also note that there were some personal information in your screenshot so I had to remove it for your safety and privacy ( as our guidelines dictate).
Awaiting for your next reply!
In that case, you should really go ahead and log a ticket as I am not able to reach out to you to another email address other than the one you use for your Forum's profile ( and Dropbox account).
Let me know a ticket ID once you do and we'll take it from there. Thanks!
Sending you an email right now to the email address associated with your Forum's Profile @Buslot - check your inbox and get back to me there to continue troubleshooting this.
Have a lovely day and talk to you via email.
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