Activating Dropbox on a Camera device

[Buslot]

hello, i am trying to activate dropbox on a second device.  so i login, and then dropbox sends me a code by email.  i put in the code, but i always get the message i'm somehow not connected online.  the wifi is at 90%.  the message also says to try later.  if i try later, dropbox let's me login again, and ofcourse, sends me a new code.  i have no clue how to fix this...

[Walter]

Sorry to hear about this @Buslot - what kind of a device is the one you're getting this on? Would you mind sharing a screenshot of the problem so as to get a better understanding? 

Thanks!

[Buslot]

Hello

Thank you for your reply!

The device is a Samsung camera, EK-GC200

internet and other apps work without any problem... and i can login, but i can't get past this screen... =>

 [Personal Information removed for security reasons]

[Walter]

Thanks for the update and useful screenshot @Buslot - much appreciated.

Can you please let me know what OS is your Camera running? I guess it's an Android device - could you find the exact version maybe? Have you tried rebooting the device and your WiFi router ?

Note that as this is an account security and access matter, I would advise to take this to email. Let me know if you'd like me to reach out to you via email in your next response and we'll take it from there. (you could also log a ticket with our support team on your own should you wish to)

Also note that there were some personal information in your screenshot so I had to remove it for your safety and privacy ( as our guidelines dictate). 

Awaiting for your next reply! 

[Buslot]

Hi, maybe it is better if we talk on email.  it will be easier.  but not on the adress you saw on the picture.  How can i send you the correct adress please?

[Walter]

In that case, you should really go ahead and log a ticket as I am not able to reach out to you to another email address other than the one you use for your Forum's profile ( and Dropbox account). 

Let me know a ticket ID once you do and we'll take it from there. Thanks!

[Buslot]

or if you send me an email on the adress on the picture, i can send you my personal email to talk about a solution?

[Buslot]

because that adress is on a tablet, and i want to give my adress on outlook on a desktop 🙂

[Walter]

Sending you an email right now to the email address associated with your Forum's Profile @Buslot - check your inbox and get back to me there to continue troubleshooting this. 

Have a lovely day and talk to you via email. 

[Buslot]

hmm, i'm not getting anything 😕