Re: Actual Desktop app won't open

jakryk · ‎10-16-2019

I need to get the actual app to open so I can change the settings (because even though I select "never for this device" for downloading photos, I get the stupid Download Photos window Every Friggin TIME I connect my phone to my computer). The problem is that when I 'open' the Dropbox app on my computer all it does is take me to the Dropbox files on my computer. The app itself never opens. I just installed the latest update and it still doesn't open the actual app.

Fiona · ‎02-06-2020

Thanks for the screenshots @egleh.

Can we create an email for you, to troubleshoot this device issue the best way possible?

Thanks!

Fiona
Community Moderator @ Dropbox
dropbox.com/support

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egleh · ‎02-07-2020

Hi

Yes, that would be super!

Thanks!

Fiona · ‎02-07-2020

You've got mail @egleh!

I used the email address associated with your Communituy profile to help you further with this.

Happy Friday!

Fiona
Community Moderator @ Dropbox
dropbox.com/support

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