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Add attachment using stock iOS 11 Mail app is no longer functioning

Helpful | Level 5

iOS 11 is no longer working with Dropbox to add a Mail attachment.

 

Mail > Compose Message > in the body choose Add Attachment > Locations > Dropbox

 

iCloud Drive, OneDrive, and two others worked fine.

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Add attachment using stock iOS 11 Mail app is no longer functioning

Helpful | Level 5

My original issue is fixed now. The attachment function works on stock iOS 11 Mail app on the iPhone now.

View solution in original post

75 Replies 75
Highlighted

Re: Add attachment using stock iOS 11 Mail app is no longer functioning

Helpful | Level 6
This is exactly what I have done. I thought Dropbox had been supposed to have worked towards iOS11 with Apple??? I can use the old method as explained to insert a iCloud file but NOT from Dropbox 😖
Highlighted

Re: Add attachment using stock iOS 11 Mail app is no longer functioning

Helpful | Level 6

Do you suppose Apple did something on purpose, so Dropbox won’t work, forcing everyone to move to iCloud storage??

Highlighted

Re: Add attachment using stock iOS 11 Mail app is no longer functioning

Helpful | Level 5
No this is just a bug.
Highlighted

Re: Add attachment using stock iOS 11 Mail app is no longer functioning

Helpful | Level 6
Yep. I am having the same problem. Which means I am chained to my desk until this get fixed, or I have to leave Dropbox after what, a decade?
Highlighted

Re: Add attachment using stock iOS 11 Mail app is no longer functioning

Helpful | Level 6
Reported this yesterday . . .

Thanks for reporting this problem. Without you, other customers could have experienced this same issue. You’re helping us make Dropbox better for all our customers.

I relayed the details of your problem to our engineering team. From here, they’ll evaluate the problem and work toward a solution.

I can’t say exactly how long this will take. Depending on the nature of the issue, it could take a day, a few weeks, or longer. I’ll keep a close watch on the team’s progress and let you know as soon as I have an update.

Regards,
Enzo
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Re: Add attachment using stock iOS 11 Mail app is no longer functioning

Helpful | Level 6

It’s worse for me. I DON’T HAVE A DESKTOP, since I switched to all iPad all the time last year. This is a basic feature, not some “edge case” for users. It should be top priority to fix!

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Re: Add attachment using stock iOS 11 Mail app is no longer functioning

Helpful | Level 6

It s annoying because the other major players in the cloud don't have the same problem!  If it continues I will move everything from Dropbox to another provider.

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Re: Add attachment using stock iOS 11 Mail app is no longer functioning

Helpful | Level 6
I agree, I posted in other thread that this upgrade is disappointing and I have given it a week before we move on. We reviewed Box and liked it. Half my agents defected today so we set up our admins with box. We have paid accounts so I hope it gets resolved (as well as ios drag and drop). Native IOS mail attachments are intolerable. Drag and drop on ipad makes it worth. Do look at Box on both ipad and iphone to see what Dropbox should offer.


Spark email attachments work
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Re: Add attachment using stock iOS 11 Mail app is no longer functioning

Helpful | Level 6

Still no improvement.  To say that Dropbox were involved in iOS 11 development and testing and it is now days since the launch makes this situation unacceptable.  Being able to Include attachments is a key feature for a cloud storage provider!

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