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Additional permissions are required to access the following files

Additional permissions are required to access the following files

sjohnstal
New member | Level 2

Suddenly, I can't open any powerpoint files online or from my desktop in dropbox.  I can open, edit, and save all my excel files, but not powerpoint.  I use an iMac and macOS High Sierra.

 

1 Accepted Solution

Accepted Solutions

Re: Additional permissions are required to access the following files

sjohnstal
New member | Level 2

Thanks for the questions, Walter. 

The error I was getting is "additional permissions are required to access the following files"

Then the message showed me the name of the powerpoint file I was trying to open.  My dropbox app says it is up to date.  I read elsewhere that the macOS High Sierra may have been causing the error message. 

So, I just updated to macOS Mojave and the problem went away.  Why my mac decided to complicate the middle of my work day is beyond me. Thanks for checking in.

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3 Replies 3

Re: Additional permissions are required to access the following files

Walter
Dropboxer

Hey there @sjohnstal - sorry to hear that. 

Are you getting any specific errors? Could you share a  screenshot so we can have a visual too? 

While we're at it, what's the desktop app on your computer saying? Is it "up to date" or still syncing changes?

 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Re: Additional permissions are required to access the following files

sjohnstal
New member | Level 2

Thanks for the questions, Walter. 

The error I was getting is "additional permissions are required to access the following files"

Then the message showed me the name of the powerpoint file I was trying to open.  My dropbox app says it is up to date.  I read elsewhere that the macOS High Sierra may have been causing the error message. 

So, I just updated to macOS Mojave and the problem went away.  Why my mac decided to complicate the middle of my work day is beyond me. Thanks for checking in.

Re: Additional permissions are required to access the following files

Walter
Dropboxer

Thanks for the swift response and I'm glad you've managed to resolve your concern in the end @sjohnstal - all's well that ends well, right?

Should you ever come up with any question, feel free to let us know :wink:

In the meantime, thanks for using Dropbox and enjoy the rest of your day!

Cheers!


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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