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After installation of updated new app on mac it is stuck at set up dropbox

New member | Level 2
New member | Level 2

After installation of updated new app on mac it is stuck at set up dropbox

3 Replies 3
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Re: After installation of updated new app on mac it is stuck at set up dropbox

Dropboxer
Dropboxer

Hi @DLP123, thanks for posting on the Community!

Let’s get the app working for you today. Could you let me know what happens when you open the app and click in the status bar? Does it give you a prompt to sign into your Dropbox account?

If not, what screen do you see? Could you forward a screenshot of this for us to assist?

Also, is this on a virtual machine or a remote login, as this can affect how the app works?

Keep me posted!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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Re: After installation of updated new app on mac it is stuck at set up dropbox

New member | Level 2
New member | Level 2

We are not doing and remote access of machine

issue.jpeg

Highlighted

Re: After installation of updated new app on mac it is stuck at set up dropbox

Dropboxer
Dropboxer

Thanks for the image, try an advanced reinstall of the app using the steps in this link.

Let me know how it goes!


Jay
Community Moderator @ Dropbox
https://dropbox.com/support


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