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After installation of updated new app on mac it is stuck at set up dropbox

After installation of updated new app on mac it is stuck at set up dropbox

DLP123
New member | Level 2

After installation of updated new app on mac it is stuck at set up dropbox

3 Replies 3

Re: After installation of updated new app on mac it is stuck at set up dropbox

Jay
Dropboxer

Hi @DLP123, thanks for posting on the Community!

Let’s get the app working for you today. Could you let me know what happens when you open the app and click in the status bar? Does it give you a prompt to sign into your Dropbox account?

If not, what screen do you see? Could you forward a screenshot of this for us to assist?

Also, is this on a virtual machine or a remote login, as this can affect how the app works?

Keep me posted!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: After installation of updated new app on mac it is stuck at set up dropbox

DLP123
New member | Level 2

We are not doing and remote access of machine

issue.jpeg

Re: After installation of updated new app on mac it is stuck at set up dropbox

Jay
Dropboxer

Thanks for the image, try an advanced reinstall of the app using the steps in this link.

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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