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After most recent update (for iOS) Dropbox does not open at all without internet connection.

After most recent update (for iOS) Dropbox does not open at all without internet connection.

icpps
New member | Level 2

After most recent update (for iOS) Dropbox does not open at all without internet connection. On my other iPad, without latest update, it works perfectly even in flight mode.

Bad update!

 

1 Accepted Solution

Accepted Solutions

Re: After most recent update (for iOS) Dropbox does not open at all without internet connection.

Ross_S
Dropboxer

Hi there,

 

 To update:

 

 - We're aiming to land the fix in v96.2 for the second issue.

 

Many thanks in advance.

View solution in original post

18 Replies 18

Re: After most recent update (for iOS) Dropbox does not open at all without internet connection.

Rich
Super User II

I'm seeing the same thing on both the stable (v94.2.2) and beta (v95.1.2) versions. I've filed a bug report with Dropbox.

 

If Dropbox is already opened in the background and you switch to it when you don't have a connection, the crash does not occur (i.e. Dropbox was opened and sent to the background while you had a connection, then you switch to it later when you don't have a connection).

Re: After most recent update (for iOS) Dropbox does not open at all without internet connection.

Ross_S
Dropboxer

Hi folks,

 

 Thanks for flagging this. 

 

We are aware and were able to make an internal change that should mitigate this. By now you should no longer be seeing crashes under the outlined circumstance.

 

Let us know if it continues.

 

 Thanks 🙂

Re: After most recent update (for iOS) Dropbox does not open at all without internet connection.

duckgirlwoowoo
New member | Level 2

YES! THIS!

I’ve been banging my head off my desk since discovering my offline files that I use multiple times a day are inaccessible since I updated my ipad 2 nights ago. Just perfect timing when I’ve gone away from home to a place with no WiFi in order to study. I’ve just come back from a 2 week trip to Europe where I used my iPad’s offline dropbox files constantly for studying whilst on flights without any problems. 

Please fix this and fix it quick. I’m fortunate in that I can hotspot my mobile phone’s cellular data to continue accessing these vital files, but it’s incredibly frustrating to have to do this for what is supposed to be an offline function saved on my flipping device.

 

(Dropbox for ipad v94.2 = up to date, problem started upon installing iOS 11.3.1)

Latest IOS update can’t scroll down while not connected to the internet

TommyThwack
New member | Level 2

In the latest iOS update for ipad whenever i lose wifi connection, I can no longer scroll down through my files. Anything on the first screen works fine but I cant scroll down until i reconnect to the internet.

Re: Latest IOS update can’t scroll down while not connected to the internet

Jane
Dropboxer
Hey TommyThwack, thanks for checking in with us on the Dropbox Forum & welcome aboard!
 
Our team specialists are currently aware of the issue & for that reason I’ve moved your post under this discussion, since Ross S. will actively be following-up on your comments or any extra details you’d like to add in regards to this discrepancy. 
 
Please let me know here in case you may me to investigate further & I’ll make sure to look into the matter with you more closely. Thanks again!

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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Re: Latest IOS update can’t scroll down while not connected to the internet

nic22
New member | Level 2

I am experiencing this very same issue after updatng my IPad to the latest ios!

Re: After most recent update (for iOS) Dropbox does not open at all without internet connection.

Rich
Super User II

@Ross_S wrote:

We are aware and were able to make an internal change that should mitigate this. By now you should no longer be seeing crashes under the outlined circumstance.


Thanks for the update. I'm no longer experiencing this issue.

Re: Latest IOS update can’t scroll down while not connected to the internet

grahamam
Explorer | Level 4
same issue for me.

Re: After most recent update (for iOS) Dropbox does not open at all without internet connection.

grahamam
Explorer | Level 4
i am still unable to scroll down the list of files when offline. The problem has been persistent all week on both ipad and iphone.
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