After reinstall of win7 cant get dropbox

[adpal]

Hi all

I've just had to do a reinstall of windows 7 on an old laptop we use and have come up against a problem that I can't get past. If i download the latest version of dropbox , once I press run on the second box ( user control box ) nothing happens and it doesn't go any further. However if I download an earlier version 89.4.278 it runs through fine until I get to the login page , when press the enter button I get a pop up that says - I'm using an old version and to update to the latest version - and I can't get passed this.

 My dropbox account is fine on our windows 10 PC and on my iphone but I can only use it on my windows 7 laptop through a broswer not the desktop.

   Can anyone help please ?

Thanks adpal

[Jay]

Hi @adpal, thanks for messaging the Community!

When installing the Dropbox desktop application, the best thing to do is to get the latest version using this link.

Is it possible you have an older version of the app on the computer, if you didn't do a clean reinstallation of Windows?

This will help me to assist further!

[adpal]

 Hi

Yes I was actually using a new ssd when I started ( this was to replace the old 'slow' hard drive )but it was a fresh install. The only other things on it are avast , malwarebytes , picasa3 , and open office. I did try with the anti virus and malware turned off as well as on with no joy.

Thanks 

[Jay]

Since you installed an old version of the app, try an advanced re-installation of the app.

Could you also temporarily disable the antivirus software as it might prevent the app from installing correctly?