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After renaming my user profile, Dropbox won't start on my Windows device. What can I do?

New member | Level 2
New member | Level 2

Hi everyone.

 

I'm having a strange problem with Dropbox in Windows 10 (Windows Server 2019 actually).

 

Because of an issue, I had to rename my profile folder from:

 

C:\Users\John

 

to

 

C:\Users\John.DOMAIN

 

I renamed the folder, tweaked the profile folder in windows registry and windows is working nicely. No issues.

 

However, Dropbox refuses to start showing a message: (may not be literal as in my case it's in spanish) "Unable to start Dropbox. Normally this is caused by a permissions issue..."

 

The log shows:

bn.BUILD_KEY: Dropbox
bn.VERSION: 97.4.467
bn.constants.WINDOWS_SHELL_EXT_VERSION: 37
bn.is_frozen: True
machine_id: 4dc61e2d-3fae-4193-846e-308cf6ccf095
pid: 10160
cwd: 'C:\\Program Files (x86)\\Dropbox\\Update\\1.3.295.1'
real_path='C:\\Program Files (x86)\\Dropbox\\Update\\1.3.295.1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
HOME: None
appdata: 'C:\\Users\\John\\AppData\\Local\\Dropbox\\instance1'
real_path='C:\\Users\\John\\AppData\\Local\\Dropbox\\instance1'
not found
parent not found
dropbox_path: 'D:\\util\\internet\\Dropbox'
real_path='D:\\util\\internet\\Dropbox'
mode=0o40555 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
sys_executable: 'C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\Dropbox.exe'
mode=0o100777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
trace.__file__: 'C:\\Program Files (x86)\\Dropbox\\Client\\97.4.467\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
real_path='C:\\Program Files (x86)\\Dropbox\\Client\\97.4.467\\python-packages.zip\\dropbox\\client\\ui\\common\\boot_error.pyc'
not found
parent not found
TMP: e:\temp\1
TEMP: e:\temp\1
tempdir: 'e:\\temp\\1'
real_path='e:\\temp\\1'
mode=0o40777 uid=0 gid=0
parent mode=0o40777 uid=0 gid=0
Traceback (most recent call last):
File "dropbox\client\main.pyc", line 7716, in main_startup
File "dropbox\client\main.pyc", line 2936, in run
File "dropbox\client\main.pyc", line 1717, in startup_low
File "dropbox\client\main.pyc", line 1272, in safe_makedirs
File "dropbox\overrides.pyc", line 212, in makedirs
File "dropbox\overrides.pyc", line 212, in makedirs
File "dropbox\overrides.pyc", line 212, in makedirs
[Previous line repeated 1 more time]
File "dropbox\overrides.pyc", line 225, in makedirs
PermissionError: [WinError 5] Acceso denegado: 'C:\\Users\\John'

 

As I see, the issue is that Dropbox is keeping somewhere the old profile folder. As it has been renamed, it's not found.

 

But I'm unable to find where this information is saved. I searched all the registry and inside all files in my profile folder. That path is not found in any file or inside the registry. Even if I search only for "instance1". No match either inside C:\Program Files(x86)\Dropbox.

 

I've tried uninstalling and reinstalling Dropbox without success.

 

I've also tried uninstalling, restarting and reinstalling. No success either.

 

I've found some topic in these forums talking about an identical issue but for linux. In that case they moved and deleted some folders and libraries besides uninstalling the program, but nothing that could apply to Windows as far as I know.

 

Is there a similar troubleshooting procedure for Windows?

 

My temporary solution has been to make a junction from C:\Users\John to C:\Users\John.DOMAIN (it worked) but I would like a clean Dropobox install, without leaving unnecessary junctions and garbage in the system.

1 Accepted Solution

Accepted Solutions
Highlighted

Re: Dropbox refusing to start

Dropboxer
Dropboxer

Hey there @angelbla, I hope you're well today!

 

In this case, I'd suggest an advanced reinstall to remove all the previous settings that the desktop app had, which is what I believe you're referring to with the Linux steps you mentioned.

 

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
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View solution in original post

3 Replies 3
Highlighted

Re: Dropbox refusing to start

Dropboxer
Dropboxer

Hey there @angelbla, I hope you're well today!

 

In this case, I'd suggest an advanced reinstall to remove all the previous settings that the desktop app had, which is what I believe you're referring to with the Linux steps you mentioned.

 

Let me know how it goes!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Highlighted

Re: Dropbox refusing to start

New member | Level 2
New member | Level 2

Hi Daphne.

That was it! It worked.

Something might be left in those folders refering to the old profile folder. 

It's working fine now.

Thank you very much for the help.

 

Highlighted

Re: Dropbox refusing to start

Dropboxer
Dropboxer

I'm happy to hear that did the trick @angelbla!

 

If there's anything else I can help with, don't hesitate to give me a nudge here anytime.

 

Wishing you a great week ahead!


Daphne
Community Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
Still stuck? Ask me a question!
Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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