cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

After updating to Catalina, I'm getting the pinwheel when trying to link the desktop app

After updating to Catalina, I'm getting the pinwheel when trying to link the desktop app

blukulele
Explorer | Level 3

I upgraded to Catalina 10.15.5 and upon restart my Dropbox folder was gone.  When I open dektop app prefernces, go to Sync tab, click "Link" button to create a new Dropbox, I get the rainbow pinwheel and it just spins indefinitely.

 

I updated to latest Dropbox dektop app, restarted and get the same result. 

 

There seems to be no way to Force Quit Dropbox Dektop App, either.

 

Please help.  Thanks!

3 Replies 3

Re: After updating to Catalina, I'm getting the pinwheel when trying to link the desktop app

Jay
Dropboxer

Hi @blukulele, thanks for messaging the Community!

 

If you have any antivirus or security software running on the device, I’d recommend disabling it temporarily to see if it links up correctly.

 

Otherwise, if you're not on a Dropbox Basic plan with more than 3 devices connected, could you try an advanced reinstall of the app using the steps in this link.

 

Let me know how it goes!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: After updating to Catalina, I'm getting the pinwheel when trying to link the desktop app

blukulele
Explorer | Level 3

@JayWe have a Pro/Business account.  I do not have any antivirus or security SW running.  I have deleted the DB app, downloaded and reinstalled.  Same problem.  This is a big impediment to my productivity.  I need help.  Is there anyway to speak to someone?

Re: After updating to Catalina, I'm getting the pinwheel when trying to link the desktop app

Lusil
Dropboxer

Hey @blukulele, thanks for the additional information. 

 

Since you're on a paid subscription, you can go to this page to find your available Support options. 

 

If you do get in touch with our team, you can let us know the ticket ID (eg. #1234567) associated with the interaction so that we can pass your comments along. 

 

Keep us posted!


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?