cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Learn all about how Alex on the Community team used Dropbox in college here!

Dropbox installs & integrations

Connect your tools and content together with help from the Dropbox Community. Join a discussion or post a question of your own to get started.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

After upgrading my plan, my files aren't syncing from my computer to my iPad. What can I do?

After upgrading my plan, my files aren't syncing from my computer to my iPad. What can I do?

Profi
New member | Level 2

I updated ny plan to dropbox plus, updated files on ny macbook, but they don´t sync to my iPad. I use of course the same lock-in on both devices. What is gong wrong?

1 Reply 1

Re: After upgrading my plan, my files aren't syncing from my computer to my iPad. What can I do?

Daphne
Dropboxer

Hi there @Profi, I hope you had a great weekend!

To try and narrow down where the issue is arising with this, can you let me know what the current sync status of your desktop app is?

If you don't see your Dropbox icon in the menu bar, then the app isn't running on your device. You will need to launch the app from your Applications menu.

If the app is running, can you let me know if you can see the files if you log into your account via the website?

Let me know what you find!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Poll
Do you work or study in the creative industry? If so, which area?
If you use Adobe, don't forget to check out our latest integrations update here.
Who's talking

Top contributors to this post

What do Dropbox user levels mean?
Need more support?