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An unknown error occurred

An unknown error occurred

venkata c.
New member | Level 1

Hi, I'm trying top upload 18 minutes of video from my iPhone. I keep getting the following message:
"An unknown error occurred. Sorry, an error occurred. Please try again later."

I tried later. Same message. Any ideas? Is this a size or space issue? How can I tell?

Thanks for helping!

6 Replies 6

Re: An unknown error occurred

Ed
Dropboxer

Hi there

Sorry the the late response - are you still having issues?




Ed G
Community Manager @ Dropbox
https://dropbox.com/support


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Re: An unknown error occurred

Sharon L.6
New member | Level 1

I'm also still having issues. Is anyone able to shed light on this? 

Much appreciated!

Re: An unknown error occurred

John U.3
New member | Level 1

same problem dont know where to turn

Re: An unknown error occurred

Gabriel G.21
New member | Level 1

Ditto. Same problem for 2 minute video. Basic uploader just seems to run. Dropbox suggests connect to Internet????! Upload timing keeps changing as flickering timescales. Does anyone know any other service ? Instagram? which is more reliable than Dropbox?

Re: An unknown error occurred

Ron K.13
New member | Level 1

I have the same issue with the video from iphone. It says "an unknown error occurred" 

Re: An unknown error occurred

bethalexanderfi
New member | Level 2

I am having this same issue. I upgraded my dropbox specifically to be able to upload video straight from my phone to dropbox (via wifi).

 

Has this issue been resolved? What can I do to upload from my iphone video to dropbox directly?

 

[This thread is now closed by moderators due to inactivity. If you're experiencing a similar behavior, feel free to start a new discussion in the Dropbox Community here.]

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    Ron K.13 New member | Level 1
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