Android App not uploading photos anymore

[D K.7]

Paid dropbox account, Samsung S4

Dropbox app on android device no longer uploads photos.  Trying clearing cache on android device, no luck

[Sanchez]

Hey @D K.7, welcome to our community!

Are you talking about our Camera Uploads feature? Is your S4 using Android OS 4.1 or newer? Please give a much detail as you can surrounding this issue. 

Also, please make sure that you’re using the latest version of our mobile app, currently 72.2. 

Let me know. 

Thanks! 

[D K.7]

Hello

Here are some details:

Dropbox App was 70.2.4 now 72.2.2

Phone model SCH-I545

Android Version 5.0.1

[Sanchez]

Hey @D K.7, 

Thanks for getting back to me. Are you using the Camera Uploads feature?

If so, can you tell me if all photos aren’t being uploaded, or certain ones/types? 

Also, can you see if photos upload when set to Wifi Only (in our app’s Camera Uploads How to upload settings), and if they upload when set to Wifi or Data plan, and let me know? 

Cheers

[kirksel]

I'm having the same issue: my new photos stopped upload a few weeks ago. Android 7.1.1, Note 8,

---

@Sanchez wrote:

Hey @D K.7, 

Thanks for getting back to me. Are you using the Camera Uploads feature?

I'm having the issue issue. Note 8, Android 7.1.1, settings set to upload on wifi and data and uploads is turned on. Unless I go into the app and then it looks for new photos, it doesn't upload. What can I do?

[Sanchez]

@kirksel, welcome to our forum! 

Sorry to hear about this. If you have tried my suggestions from above, and are running our latest mobile app version, 72.2, then I suggest you submit a support ticket so an agent can investigate further and assist. 

Thanks! 

[D K.7 · Accepted solution]

I reinstalled the android app, and it appears to be working for me again.  I am still trying to find the perfect solution for automatically moving pictures from android to dropbox.

[Håvard D.]

I had the same problem on my Android.

Uninstalling and installing the dropbox app fixed the issue.

Dropbox 72.2.2

Android 7.0

[Sanchez]

@D K.7 & @Håvard D., thanks for letting us know what worked for you!

@kirksel, are you still experiencing this issue? Have you tried uninstalling/reinstalling our app? 

Cheers

[Brandon B.1]

Dropbox version 80.2.2

Motorola Moto X4

Same problem. Photo sync used to work, now it doesn't. It hasn't for weeks, maybe months.

To get them to upload, I have to go into the Dropbox settings, turn off automatic upload of photos, and then turn it back on again. One suggestion I have seen is to go into the "Battery Optimization" screen on the phone, and set Dropbox to "not optimized". I did that. It made no difference.

I'm looking at switching to Google Backup & Sync. I would rather not.