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[Android] Keyboard disappears when searching in a file

[Android] Keyboard disappears when searching in a file

marc_cx
New member | Level 2

Using Dropbox on a Samsung Galaxy Tablet S2, tested with both Samsung Keyboard and GBoard from Google. When viewing a file, clicking on the search icon shows the search input field, then the keyboard appears and disappears immediately. Clicking on the search input field shows the keyboard but it closes immediately again. Right now searching in files is completely broken for us.

 

This has been happening since the last update on May 15th.

6 Replies 6

Re: [Android] Keyboard disappears when searching in a file

Sheena
Community Manager

Welcome to the community @marc_cx 🙂

I'm using Android as well so tested it out on my side but had no issues using search. Have you another Android device you could check it on, or have you tried uninstalling and reinstalling the app?


Sheena
Community Developer @ Dropbox
dropbox.com/support


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Re: [Android] Keyboard disappears when searching in a file

marc_cx
New member | Level 2

Hi Sheena, thanks for the quick answer!

 

We've tried on different Android devices and get the same result everywhere:

  • Samsung Galaxy Tab A
  • Samsung Galaxy Tab S
  • Samsung Galaxy S7
  • Samsung Galaxy Tab S2
  • Sony Xperia Z5 (where I could record this: https://imgur.com/a/Mo3Z6wr)

All of them have the latest OS updates and Dropbox version 96.2.4. They also use a mix of English, Catalan and Spanish OS/keyboards.

 

Re: [Android] Keyboard disappears when searching in a file

Sheena
Community Manager
Thanks for that extra info, super helpful @marc_cx! I'm going to check this out now with our engineering team and back to you as soon as I can 👍

Sheena
Community Developer @ Dropbox
dropbox.com/support


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Re: [Android] Keyboard disappears when searching in a file

Sheena
Community Manager
I've checked and this bug is being worked on as we speak @marc_cx. I'll post back here as soon as I have an update!

Sheena
Community Developer @ Dropbox
dropbox.com/support


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:arrows_counterclockwise: Still stuck? Ask me a question!
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Re: [Android] Keyboard disappears when searching in a file

Walter_
New member | Level 2

Hello, thank you for your assistance, in my company we have the same problem on all our new Android Galaxy tab A6, nobody can use the search feature.


@Sheena



Re: [Android] Keyboard disappears when searching in a file

Sheena
Community Manager
We're still working on a fix for this @Walter_ but hope to have it fixed in the next update 🙂

Sheena
Community Developer @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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Top contributors to this post

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    Sheena Community Manager
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    Walter_ New member | Level 2
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    marc_cx New member | Level 2
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