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Android app, sign in failed

Android app, sign in failed

Mark_Dolphin
Helpful | Level 5

A few days ago I updated Dropbox app from Goolge Play. Now when I try to sign in the updated app, I never succeed. It will always prompt that "Sign in failed, can't connect to dropbox. Please make sure you are online and try again " , but actully I can sign in dropbox.com with firefox on this phone without any problem, so I think this is not about the network.

 

I also tried clear the cache and data, or reinstall Dropbox app, no luck.

 

I find there was someone who had the same problem, and it didn't seem to be solved.

https://www.dropboxforum.com/t5/Installation-and-desktop-app/Can-t-access-dropbox-on-android-phone-a...

1 Accepted Solution

Accepted Solutions

Re: Android app, sign in failed

Sanchez
Dropboxer
Hello,
 
We would like to help you fix this, and find out what the issue may be. 
 
In order for us to do that, we encourage you to write to us at http://bit.ly/1K3sAVW so that our support team can investigate and assist you. 
 
Thanks!

Sanchez
Community Moderator @ Dropbox
dropbox.com/support


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3 Replies 3

Re: Android app, sign in failed

Sanchez
Dropboxer
Hello,
 
We would like to help you fix this, and find out what the issue may be. 
 
In order for us to do that, we encourage you to write to us at http://bit.ly/1K3sAVW so that our support team can investigate and assist you. 
 
Thanks!

Sanchez
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

View solution in original post

Re: Android app, sign in failed

Ayanle2u
New member | Level 2
Please help

Re: Android app, sign in failed

Daphne
Dropboxer

Hi there @Ayanle2u!

 

I'd be happy to help out here, can you let me know what you're having an issue with? For example, please let me know:

  • What actions are you taking when you run into the issue?
  • Do you receive an error? If so, please send me a screenshot (excluding any personal info)

Let me know - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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