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Android issues log on

New member | Level 2
New member | Level 2
Hello,
Have a new android keyone running android 7.1.1
To this point have had an apple phone.
Dropbox always worked great.
When I installed dropbox on this phone it logged on fine the first day. Then the next day it asked to log on again which seemed odd. Problem is it says there is an unknown error and to contact customer support.
Since the phone was new I went back to a factory restart and the above happened again.
Have been involved in a support ticket for about a month and they admit there is a problem on there end and to wait for an app update. App update came and went and no fix.
Dropbox works on my old iphone still as well as my PC and tablet.
Anyone else have this issue?
1 Reply 1
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Re: Android issues log on

Dropboxer
Dropboxer
Hey Johnbel, thanks for bearing with us while our team specialists were investigating the issue you’re facing! 
 
I was able to check back on the progress of your open request internally & I could see that this has currently reached our highest level of support, so rest assured that our team experts will do their best to help you over. 
 
Please include all further details on this correspondence, as they’re currently actively tracking all active cases via our Official Support channel. 
 
I hope that this gets resolved soon for you & thanks again for your ongoing cooperation throughout the process!

 


Jane
Community Moderator @ Dropbox
https://dropbox.com/support

 

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