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Android phone reinstalled, Dropbox login gives upgrade message only

Android phone reinstalled, Dropbox login gives upgrade message only

Hoodedclaw
Explorer | Level 4

Hi, 

had to do a refresh on my Honor 10lite yesterday.

 

logged back onto Dropbox to see the message :

'You need an Internet connection to upgrade you account. Please try again when you're connected'

 

if I hit retry it flashes a 'try Dropbox plus for free for 30days' then back to this message.

 

to fast to hit any skip button.

 

any ideas? I've tried reinstalling Dropbox again.

1 Accepted Solution

Accepted Solutions

Re: Android phone reinstalled, Dropbox login gives upgrade message only

jenny-r
New member | Level 2

It would appear that I have solved it on my device. I went into settings --> apps--> dropbox. Under the usage menu I clicked on storage (though it doesn't look like something that can be selected) and at the bottom left of the screen a paintbrush symbol with clear data. I selected this ---> answered yes.

Back on the first screen in dropbox from within the ap settings I pressed open app and got to a menu which said I had too many linked devices. I pressed unlink devices and was able to unlink my previous laptop and 2 mobile phones. Dropbox was then able to be opened past that upgrade screen.

It's a hideous update and new look, but at least it is functioning!

I suspect refreshing your phone has made it think that you have too many devices connected as it did on mine.

View solution in original post

6 Replies 6

Re: Android phone reinstalled, Dropbox login gives upgrade message only

Здравко
Super Collaborator | Level 20

Hi @Hoodedclaw ,

Did you try Dropbox application data clear ( not the account!  )?  If I have to bet, there gets some big mess right now. Reinstalling doesn't fix this. You will need to login anew in Dropbox on the device.

Try it. Good luck!

Re: Android phone reinstalled, Dropbox login gives upgrade message only

Hoodedclaw
Explorer | Level 4

Hi, I did try to clear the application, and data, then delete app and reinstall.

Re: Android phone reinstalled, Dropbox login gives upgrade message only

jenny-r
New member | Level 2

Is anyone able to solve this as I have the same problem too. I hadn't done anything to the phone either, though it did do an Android update the other day....

I have just uninstalled dropbox and reinstalled but am still getting the same message. I have a screenshot, but this message board won't allow me to add it to the post. I cannot do anything or get past this screen rendering dropbox useless to me.

I just want to speak to a human at Dropbox, but this site sends you round in enormous circles :unamused:

 

Re: Android phone reinstalled, Dropbox login gives upgrade message only

jenny-r
New member | Level 2

It would appear that I have solved it on my device. I went into settings --> apps--> dropbox. Under the usage menu I clicked on storage (though it doesn't look like something that can be selected) and at the bottom left of the screen a paintbrush symbol with clear data. I selected this ---> answered yes.

Back on the first screen in dropbox from within the ap settings I pressed open app and got to a menu which said I had too many linked devices. I pressed unlink devices and was able to unlink my previous laptop and 2 mobile phones. Dropbox was then able to be opened past that upgrade screen.

It's a hideous update and new look, but at least it is functioning!

I suspect refreshing your phone has made it think that you have too many devices connected as it did on mine.

View solution in original post

Re: Android phone reinstalled, Dropbox login gives upgrade message only

Здравко
Super Collaborator | Level 20

@jenny-r wrote:
... I have a screenshot, but this message board won't allow me to add it to the post. ...

Screenshot_20201111_204738.png

Touching the photo icon brings up the below form:

image.png

Here you can select the screenshot file or just drag it and drop.

Re: Android phone reinstalled, Dropbox login gives upgrade message only

Hoodedclaw
Explorer | Level 4

Hi, I just tried the same phone and it finally took me to the page before the lockout screen.

 

it was indeed about devices. 

for me I had to remove the phone I refreshed. No idea why it thinks it's a different phone!

 

thanks all. Resolved.

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