App Won't Open

[jcheung]

Hi!

My Dropbox app won't open on my Mac. I will double click the application, and nothing will happen. I have restarted my laptop 3 times, and I can't install the app, because my laptop says that the application is open.

[Walter · Accepted solution]

Hi @jcheung; welcome to our Community and sorry to hear about your issue with starting up our desktop application on your Mac computer. 

Since this persists after rebooting your computer, the next step would be to re-install our desktop application. 

If you try this and get an error, I'd recommend opening the 'Activity Monitor' utility on your computer, normally located under Applications > Utilities, to see if there are any other processes associated with Dropbox that may be preventing Dropbox from being removed from your device.

Once you have launched 'Activity Monitor', if you see any items that refer to Dropbox, or recognize any programs that you may have linked to Dropbox. Could you please perform the following steps?

• Click on the line that references the process to select it
• Click on the 'X' at the top left corner of the screen. Be careful not to click on the 'X' that closes the window, but the one that will 'Force a process to quit'.

After you've done so, please go ahead and try to re-install our app anew.

Keep me posted on your results. 

[jcheung]

Hi Walter,

Thanks so much for your help, I've managed to resolve the problem! Thank you for reaching out!

J

[Walter]

Thanks for keeping me in the loop @jcheung; I'm glad to hear it's sorted now.

Have a wonderful weekend ahead and let us know if you ever come up with another Dropbox question. 

Cheers!