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Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working

Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working

mattmireles
Explorer | Level 3

Up until recently, I was able to attach files from Dropbox to my emails on my iPhone X. I use Polymail and Apple Mail. However, recently, the attachment dialogue stopped showing Dropbox as an option under "Locations". See screengrab for details

Dropbox attachments still works on my iPad. 

I have tried reinstalling dropbox, updating to the latest iOS and restarting the phone–– to no avail. 

Pls help. 

 

FullSizeRender.jpg

1 Accepted Solution

Accepted Solutions

Re: Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working

simtan
Dropboxer

Hi there,

 

Apologies for the trouble with the Dropbox and Files.app integration. Could you try opening the Files app directly, going into the “Edit” menu in the upper right, then re-enabling the Dropbox integration?

 

We have heard reports that when people uninstall and re-install the Dropbox app, or when they do an iCloud restore, this integration needs to be re-enabled manually.

 

Let us know if that works!

 

BF26436A-7575-460C-8572-E724A669F010.jpeg

View solution in original post

25 Replies 25

Re: Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working

Norah
Dropboxer
 
Hi mattmireles, welcome to Dropbox Community!
 
Is there a pass-code on the Dropbox app? Can you confirm the version of it by going to the Settings of the app?
 
Thanks in advance for your reply!



Norah
Moderator @ Dropbox
https://dropbox.com/support


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Re: Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working

mattmireles
Explorer | Level 3
Pass code is turned off
 
App version 92.32

Re: Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working

Norah
Dropboxer
 
 
Currently, this is not possible, however, I will make sure your comments are passed along to our development team, thanks for your feedback. 
 
Have a great week ahead!



Norah
Moderator @ Dropbox
https://dropbox.com/support


Heart Did this post help you? If so please mark it for some Kudos below. 
:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
:arrows_counterclockwise: Still stuck? Ask me a question! (
Questions asked in the community will likely receive an answer within 4 hours!)

Re: Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working

revvaloon
New member | Level 2
Hi, has this feature been implemented yet? I used to be able to attach dropbox files using the iOS mail app but ever since upgrading to the iPhone X, I can't seem to do it anymore.

I don't think this is a new feature since it seemed to be working with previous iOS versions? I tried reinstalling the Dropbox app but that did not help.

Thanks!

Re: Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working

Scoobz101
New member | Level 2

I agree with @Revvaloon.  This is not a new ask as I have an iPhone X and have always been able to attach dropbox files to apple mail until very recently.  It wasn't after an update (that I can recall) it just happened.  I've had the iPhone X since last year and up till a few weeks ago it stopped working

Re: Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working

simtan
Dropboxer

Hi there,

 

Apologies for the trouble with the Dropbox and Files.app integration. Could you try opening the Files app directly, going into the “Edit” menu in the upper right, then re-enabling the Dropbox integration?

 

We have heard reports that when people uninstall and re-install the Dropbox app, or when they do an iCloud restore, this integration needs to be re-enabled manually.

 

Let us know if that works!

 

BF26436A-7575-460C-8572-E724A669F010.jpeg

View solution in original post

Re: Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working

revvaloon
New member | Level 2

This works! Thanks!

Re: Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working

aileentan85
Explorer | Level 3
Hi team,

I’m experiencing the same issue, however I can’t wven see the Dropbox link after clicking on Edit. I’m also an iPhone X user. Please advise.

Thank you.

Re: Attaching Dropbox files to Emails on iPhone X Suddenly Stopped Working

Jane
Dropboxer

Hey @aileentan85, apologies for getting back to you in delay. Are you still facing this issue? 

 


Jane
Community Moderator @ Dropbox
dropbox.com/support

 

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