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Authentication required on ipad files app

Authentication required on ipad files app

pasto
Explorer | Level 3
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Hello, 

when trying to import from the files app on an iPad, it keeps asking for authentication in the Dropbox app, I did logged myself in the app but Files keeps asking and don’t give me access to the dB files.

thanx a lot for your help.

 

24 Replies 24

Lusil
Dropbox Staff
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Sorry to hear that, @Anticia
 
Have you tried signing out and back in, as well as clearing the cache, by any chance? Are you having this issue when you are connected to Wi-Fi or data? 
 
Any additional info on this would be greatly appreciated. Cheers!

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Anticia
Explorer | Level 3
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@Lusil
Yes, signing in and out didn't help. However I'm not sure how to delete cache on iOS devices, I will look it up next time.
I'm on always wi-fi, I don't have a data plan for my iPad.
However my Authentication problem was solved eventually, by deleting and reinstalling the app (for the 2nd time). Not the disappearing Favourites, but it was the lesser issue anyway. It would be nice to have that feature but I can live without it.
Thanks for the suggestions.

Lusil
Dropbox Staff
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Glad to hear you were able to resolve your initial concern, @Anticia
 
As for your other query, we could take this to email due to account-specific info required so as to further investigate. In this case, I can contact you via email to the email address associated with your Forum profile. 
 
Let me know how you’d like to proceed! :upside_down:

Lusil
Community Moderator @ Dropbox
dropbox.com/support


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Anticia
Explorer | Level 3
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@Lusil
Thank you, that sounds nice!

Lusil
Dropbox Staff
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No worries, @Anticia!

I've sent you an email to the email address that's connected to your Forum profile, so please check your inbox for my latest message and we'll take it from there. 

Thanks! :grin:


Lusil
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
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