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Auto update issue - windows10

Auto update issue - windows10

uluua
Explorer | Level 3

Dropbox will not auto update itself behind proxy setting.:slight_frown:

1 Accepted Solution

Accepted Solutions

Re: Auto update issue - windows10

Daphne
Dropboxer

I'm sorry to hear that this wouldn't work for your current set up!

Your feedback on this is duly noted. If you have any other questions, just give me a nudge here, I'd be more than happy to help.

Hope you have a great weekend ahead! :grin:


Daphne
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Re: Auto update issue - windows10

Daphne
Dropboxer

Thanks for reaching out to us here @uluua!

Just so I can understand the situation fully, can you clarify what you referring to exactly? Are you running a proxy server on your machine perhaps?

If you check the desktop app preferences, can you send me a screenshot of the settings within the Network tab. You can access this by clicking the Dropbox icon in your menu bar/system tray, clicking the profile pic/initials icon in the top right and choosing "Preferences...". 

Let me know and we'll take it from there - thanks!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Auto update issue - windows10

uluua
Explorer | Level 3

1.PNG

 

Dropbox works fine behind the proxy setting, just wont auto-update itself.

And the computer cant access internet directly, it access internet via the proxy.

Re: Auto update issue - windows10

Daphne
Dropboxer

Thanks for the screenshot @uluua!

Do you also have your OS network settings set to use the same proxy settings?

The settings that you have applied within the desktop app preferences aren't used to update the desktop app. Instead, for updating the OS network settings are used.

Keep me posted!


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Re: Auto update issue - windows10

uluua
Explorer | Level 3

Well I see. Just hope the dropbox update will honor the desktop app preferences as well in the future updates:scream:

(The os is in intranet and has no network proxy setting sets.)

thanks

Re: Auto update issue - windows10

Daphne
Dropboxer

I'm sorry to hear that this wouldn't work for your current set up!

Your feedback on this is duly noted. If you have any other questions, just give me a nudge here, I'd be more than happy to help.

Hope you have a great weekend ahead! :grin:


Daphne
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

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    Daphne Dropboxer
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    uluua Explorer | Level 3
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