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Avast Premier antivirus block Dropbox installer.

Avast Premier antivirus block Dropbox installer.

Rokko195
New member | Level 2

Hi. I"m confused. My antivirus blocked Dropbox installer downloaded from dropbox.com.

Resume:Win32:Evo-Gen(Susp).

1 Reply 1

Re: Avast Premier antivirus block Dropbox installer.

Walter
Dropboxer

Hey @Rokko195 - welcome to our Community!

At first, could you clarify if you're getting this when using the installer of our most recent stable version of the desktop app found here?

https://www.dropbox.com/downloading?build=81.4.195&plat=win&type=full 

Note that you don't need to worry about this as the Dropbox desktop client uses the ".dropbox.cache" folder as a staging area to download your files in small chunks and sometimes antivirus programs will pick up these partial files as false positives and continuously quarantine them.

The problem is that Dropbox keeps downloading the file in an attempt to sync the file down to your device. I would recommend adding the Dropbox cache folder to an ignore list so that Dropbox can correctly sync that file and/or temporarily disabling your antivirus. Once synced, you should no longer see these warnings or quarantine messages.

I hope this information helps and please let me know if you have any questions. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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